Case Manager Mesa, AZ

Case ManagerA New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core valuesCompassion Passion for Results Collaboration Accountability Integrity and Conscientiousnessguide us in creating meaningful lasting impacts in the communities we : $23 hrSchedule: Mon - Fri 8am - 4pmJob Summary:The Case Manager provides trauma-informed case management and supportive services to individuals experiencing homelessness and related behavioral health challenges. This role conducts client assessments develops service plans coordinates resources and referrals maintains required documentation and supports clients in working toward housing stability and individualized goals. The Case Manager works collaboratively with clients staff and community partners to support a safe and client-centered :Provide case management services and support to clients participating in shelter and housing programs. Conduct intake screenings assessments orientations and service planning for program participants. Assess client needs and coordinate referrals resources transportation appointments and supportive services as appropriate. Develop implement monitor and update individualized strength-based service plans and client goals. Maintain ongoing contact and engagement with assigned clients to support program participation service coordination and progress toward individualized goals. Support trauma-informed client-centered service delivery practices that promote safety dignity and appropriate client engagement. Assist clients with accessing housing resources community services benefits behavioral health support employment resources and other supportive services. Coordinate discharge planning transition services follow-up support and referrals as appropriate. Complete and maintain accurate timely and thorough client documentation case notes HMIS data entry assessments and program records in accordance with agency and program requirements. Maintain client demographic information program data and reporting requirements. Participate in case management meetings staff meetings trainings supervision and other required meetings or activities. Coordinate and collaborate with internal departments community partners service providers and external agencies to support client and program needs. Recognize signs and symptoms of mental health concerns substance use trauma or crisis situations and coordinate referrals or support services as appropriate. Maintain professionalism confidentiality ethical conduct and appropriate boundaries in all interactions with clients staff community partners and the public. Support a safe clean and respectful environment for clients staff and visitors. Participate in required trainings and professional development activities. Support program operations and administrative needs as assigned. Perform other related duties as :Education:High School Diploma or GED required. Associates or Bachelors degree in Social Work Human Services Behavioral Health Psychology or a related field preferred. Equivalent combinations of education and relevant experience may be :Minimum one (1) year of experience providing case management client services or supportive services required. Experience working with individuals experiencing homelessness serious mental illness (SMI) substance use disorders trauma or related behavioral health challenges preferred. Experience in shelter services housing programs behavioral health human services or community-based services preferred. Knowledge of community resources service coordination and referral processes preferred. Knowledge of HMIS documentation data entry and reporting standards preferred. Must be able to provide reliable transportation for travel as Conditions/Physical Requirements:Work is performed onsite within a shelter housing or residential services environment. Regular interaction with clients staff volunteers community partners and visitors is required. Frequent walking throughout the facility and movement between program areas may be to sit stand bend reach and use standard office equipment for extended periods. Occasional lifting or moving of supplies materials donations or equipment up to 25 pounds may be required. May be exposed to situations involving clients experiencing homelessness behavioral health concerns substance use or other complex challenges. May require evening weekend or holiday availability based on program needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position in accordance with applicable Requirements: Must Be At Least 21 Years of AgeClass One Fingerprint Clearance CardCentral Registry Background CheckDrug ScreeningCPR/First Aid CertificationValid Unrestricted Drivers LicenseCurrent Auto Liability Insurance39 Month Motor Vehicle RecordAdhere to all organizational policies including the Code of Conduct professional standards and relevant Reporter Requirements:As a mandated reporter under Arizona statute A.R.S. 13-3620 you are required to immediately report any suspected abuse or neglect of a minor to your Supervisor Manager Director Clinical Director or Chief Officer who will assist in making the appropriate report to should be directed to either the local law enforcement agency or child protective services (1-888-SOS-CHILD). Abuse suspected of involving a family member or legal guardian should be reported to child protective services while other cases should be reported to law to: Program ManagerSupervisory Responsibilities: None