Case Manager Housing Navigator

JOB PURPOSE: The Case Manager/Housing Navigator provides individualized case management and housing-focused services to shelter residents to support stabilization and transition into permanent housing

• Develop and maintain partnerships with landlords property owners housing authorities healthcare networks outreach teams and community service providers to expand housing opportunities for program participants.
• Research rental markets maintain housing inventories and landlord databases and recruit new landlords through outreach relationship-building and ongoing communication regarding program benefits.
• Assess housing providers and available units to ensure safe appropriate housing placements that align with participant needs and program requirements.
• Assist clients with housing searches housing applications lease coordination reasonable accommodation requests move-in preparation and securing required documentation such as identification income verification and voucher paperwork.
• Educate clients on tenant rights lease agreements housing responsibilities independent living practices and successful tenancy skills to support long-term housing stability.
• Serve as liaison between tenants and property owners to address concerns strengthen communication and support positive tenancy outcomes.
• Maintain a caseload of approximately 2030 clients and provide regular case management services including weekly client meetings engagement tracking and timely case documentation.
• Conduct intake assessments eligibility screenings and comprehensive evaluations of clients housing financial employment educational health and supportive service needs.
• Develop individualized housing and service plans with short- and long-term goals designed to promote self-sufficiency stability and permanent housing placement.
• Provide strength-based trauma-informed and client-centered case management utilizing motivational interviewing harm reduction strategies crisis intervention de-escalation techniques and supportive counseling approaches.
• Assist clients with life skills development budgeting problem solving scheduling coping strategies and coordination of care needs to support independent living success.
• Facilitate referrals and linkages to employment resources healthcare providers mental health services substance abuse treatment public benefits and other community-based supportive services; submit HMIS referrals as appropriate.
• Coordinated entry meetings case staffing meetings trainings and other collaborative activities to advocate for clients and support effective service delivery.
• Maintain accurate and timely client records HMIS data entry reports demographic information travel expenses discharge plans and all required documentation in compliance with agency licensing contractual federal and state requirements.
• Demonstrate professionalism patience cultural sensitivity and compassion while treating all clients with dignity and respect and meeting established deadlines productivity standards and confidentiality requirements.
• Utilize trauma-informed client-centered and harm reduction approaches.
• Other duties as assigned
• Demonstrate Exceptional customer service in Everything you do by placing the child family Veteran or client first to support our mission to Empower people to build better lives for themselves their families and their communities.

EDUCATION: Bachelors degree in Social Work Human Services Psychology Sociology or related field.

EXPERIENCE: Minimum 2 years of related experience and/or training in homeless services housing navigation or case management preferred. Experience with Housing First philosophy and strategies tenant rights and responsibilities and strength-based case management is a plus. Proficiency in Spanish/English (written and spoken language skills) preferred.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the

employers sole discretion. Ability to work flexible schedules including weekends holidays and overnight shifts.

LICENSES: Drivers License with a clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination including harassment because of race color sex gender age religion national origin marital status sexual orientation gender identity genetic information disability military or veteran status or any other characteristic protected by law. We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities.

Endeavors alsoprovidesreasonable accommodation to qualified individuals with disabilities or based on asincerely heldreligious beliefin accordance withapplicable laws. If you need to inquire aboutan accommodation or needassistancewith completing the application processplease emailor speak with your recruiter.

Endeavorsisdedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online please reach out to us at. If you are chosen for an interview we will provide further details on how to request accommodations for the interview process.