Case Manager Economic Empowerment

Imagine waking up every morning with the chance to change someones life. Imagine knowing your efforts willbenefitboth your career and our neighbors around the world. At CWS our team knows they are making a difference every day. Whether youre in our U.S.-based offices supporting refugees asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns grant reports or critical communications - you have the opportunity to work towards a world where everyone has food a voice and a safe place to call home.

The Case Manager for Economic Empowerment is responsible for providing employment assessment individualized job counseling job placement employment-related translation and interpretation services and case management to eligible clients in the Economic Empowerment Program of CWS-Lancaster. With the goal of self-sufficiency for each individual or family the Case Manager for Economic Empowerment will work with clients to remove barriers to employment and secure successful job placements that help clients reach financial self-sufficiency. The Case Manager for Economic Empowerment will work closely with the Economic Empowerment Program Manager and area colleagues to identify clients achieve program goals document all services provided and maintain strong networks to drive referrals and create opportunities for participants.

Client Support & Case Management

• Conduct intake assessments to determine client needs risks and eligibility for services.
• Develop individualized service plans with measurable goals and timelines.
• Provide ongoing case management monitoring progress and adjusting plans as needed.
• Facilitate access to housing healthcare employment education legal support and financial assistance.
• Offer crisis intervention and safety planning as appropriate.
• Advocate for clients with external agencies to secure necessary resources.

Coordination & Referrals

• Maintain strong working relationships with community partners government agencies and service providers.
• Connect clients to internal and external programs aligned with their goals.
• Participate in conferences interdisciplinary meetings and collaborative initiatives.

Documentation & Compliance

• Maintain accurate timely and confidential case files in accordance with organizational and funder requirements.
• Track client outcomes and prepare reports for internal use and grant compliance.
• Ensure adherence to ethical standards program protocols and data privacy regulations.

Program Support & Organizational Engagement

• Contribute to program development improvement and evaluation.
• Support outreach workshops and community education activities.
• Participate in trainings to maintain best practices in trauma-informed care cultural humility and client advocacy.

Perform other duties as assigned.

Job Competencies

Communication: Communicates clearly and concisely in verbal and written forms using established formats and templates; seeks clarification when instructions are unclear and confirms understanding before acting; shares progress updates in a timely audience-appropriate manner.

Teamwork: Works cooperatively to complete assigned tasks; welcomes feedback and guidance; volunteers support when capacity allows; respects diverse perspectives and builds trust through reliability.

Problem-Solving: Applies established processes and tools to solve straightforward problems; identifies issues early and escalates with proposed options when possible; uses basic analytical techniques to understand root causes.

Program Participant Focus: Demonstrates responsiveness and professionalism with program participants or internal partners; follows service guidelines; escalates issues promptly to ensure timely resolution.

Accountability: Completes assigned tasks reliably and on time; accepts responsibility for errors and corrects them; proactively communicates risks to delivery.

Adaptability: Adjusts to new tasks feedback and shifting priorities with a positive attitude; demonstrates resilience and learns from setbacks.

Execution: Completes assigned tasks efficiently and to expected quality standards; proactively seeks help to avoid delays; tracks progress and meets deadlines.

• Bachelors degree in social work human services psychology public health or related field or equivalent experience in lieu of degree.
• Minimum 3 years of case management or direct service experience preferably in a nonprofit or humanitarian setting.
• Strong understanding of trauma-informed strength-based and culturally responsive care.
• Excellent communication documentation and interpersonal skills.
• Ability to manage diverse caseloads and work effectively under pressure.
• Knowledge of local community resources and social service systems.
• Proficiency in Microsoft 365 and case management software.

Preferred

• Masters degree in social work (MSW) or related field.
• Experience working with vulnerable populations (e.g. refugees survivors of violence those experiencing homelessness).
• Multilingual abilities.
• Familiarity with federal state and local social service regulations.

• Hybrid or in office environment depending on program needs.
• Occasional evening or weekend hours for client emergencies or community events.
• Some local travel may be required.