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Case Manager
Job Location:
Job Location:
Chicopee, MA - USA
Hourly Salary:
USD 19 - 21
Hourly Salary:
Posted:
21 October 2026 (3 days ago)
Posted:
Application Deadline:
18 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Case Manager provides trauma-informed person-centered support to individuals in substance use and/or mental health recovery who have a history of homelessness. This role involves assisting participants as they transition from homelessness into their own studio apartments within a congregate supportive housing site. Once housed the Case Manager continues to provide ongoing support to help participants achieve their goalssuch as stabilizing income strengthening coping skills accessing medical care and pursuing employment. The Case Manager is also responsible for completing documentation accurately and in a timely manner.
Pay Rate: $19-$21 per hour.
Open Shift: Monday through Friday 9am-5pm (40hrs) some flexibility required.
Key Responsibilities:
- Coordinate all documentation required for program entry including but not limited to: homelessness verification substance use assessments eligibility screenings and obtaining IDs birth certificates social security cards income verifications etc.
- Complete initial Adult Comprehensive Assessments updates and service plans.
- Collaborate as part of a multidisciplinary team to develop Individualized Action Plans (IAPs) utilizing participant voice choice strengths and needs.
- Implement strategies outlined in the IAP and document progress as required.
- Develop monitor and revise safety plans in collaboration with participants and the team.
- Adjust support based on individual needs.
- Assist participants with the transition to stable housing.
- Maintain strong communication with staff at Chestnut Crossing.
- Support tenants in navigating responsibilities such as apartment maintenance communication with property management and understanding housing regulations.
- Support participants in seeking and maintaining employment vocational training or education.
- Educate and assist participants in accessing public benefits and resources (e.g. Social Security EAEDC SNAP PVTA Fuel Assistance).
- Encourage community integration by helping participants access public spaces support groups recreational activities and vocational programs.
- Promote skill development in areas such as ADLs money management transportation and social participation.
About the Division of Supportive Housing (DSH):
The Division of Supportive Housing (DSH) provides safe stable housing and individualized wraparound services for individuals who have experienced chronic homelessness many of whom are also navigating challenges related to substance use incarceration or trauma. DSH programs focus on long-term stability and help participants transition to independent permanent housing. Through person-centered care housing navigation and community-based supports we empower individuals to build a foundation for recovery self-sufficiency and a better quality of life.
Equal Opportunity Statement:
The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements:
- Valid drivers license adequate automobile insurance and reliable transportation.
- Ability to work independently and as part of a team.
- Strong organizational communication and interpersonal skills.
- Capacity to adapt to the evolving needs of participants.
- Must be at least 21 years of age.
- Must be able to obtain/maintain CPR and First Aid certifications.
- High school diploma or equivalent required.
- Minimum of six months of relevant experience required.
- Experience working with individuals with mental health/substance use challenges or housing instability preferred.
- Bilingual candidates (Spanish/English) preferred $1.00/hr.
Benefits:
- Health Care Plan (Medical Dental & Vision).
- Retirement Plan (403B IRA).
- Paid Time Off (Vacation Sick & Public Holidays).
- Family Leave (Maternity Paternity).
- Long Term Disability.
Required Experience:
Manager
About Company
MHA is a nonprofit provider of residential and support services to people impacted by mental illness, developmental disabilities, substance use and homelessness in the greater Western Massachusetts area.
