Case Manager, CARE Team

Are you someone who strives for excellence values accountability provides the best service all while reflecting unwavering integrity Our talented team members across the state follow the behaviors beliefs and outcomes of these core values to ensure that our vision is met. If youre ready to join the TSTC family and make great memories please complete our application process.

The Case Manager CARE Team reports to the Manager of the CARE Team and is responsible for assessing student needs triaging complex situations and coordinating timely referrals to campus and community resources. This role serves as a primary connector between students and the support services necessary to address wellbeing behavioral safety academic and basic needs concerns. The Case Manager provides direct case management services that promote student success persistence and retention through coordinated intervention and support efforts.

The position requires a strong understanding of student support services behavioral intervention principles campus resources and community partnerships. Working collaboratively with students faculty staff campus leaders and external organizations the Case Manager assists in identifying barriers to success facilitating access to appropriate resources and supporting students through complex and sensitive situations. The role contributes to the mission of the College through professionalism sound judgment collaboration and consistent delivery of quality services and outcomes.

The Target Hiring Range for the position is $ 57542 - $62000

The final salary offer will be determined based on the candidates qualifications and experience.

The employee will demonstrate TSTCs Core Values of Excellence Accountability Service and Integrity with internal and external stakeholders customers students and community members.

Case Management & Student Support

Conducts comprehensive intake and needs assessments to evaluate student concerns including behavioral wellbeing safety academic and basic needs issues. Coordinates referrals and connections to campus departments community organizations and specialized support services based on individual student needs. Maintains ongoing outreach and engagement with students to assess progress provide support and encourage follow-through with recommended resources.

Coordinates tracks and monitors students identified as being at risk of discontinuing enrollment and works collaboratively with campus and statewide partners to remove barriers and improve student outcomes. Supports students across assigned campuses while ensuring equitable access to services and resources. Maintains current knowledge of student support services emerging trends available resources and best practices that support student success and persistence.

Collaboration & Communication

Builds and maintains collaborative relationships with campus departments faculty staff statewide partners community organizations and external service providers to maximize resources available to students. Communicates objectives expectations timelines and recommendations clearly while fostering productive partnerships focused on student success.

Responds promptly to student inquiries received through various communication methods including email text telephone virtual platforms and in-person interactions. Provides presentations training and informational sessions for students faculty staff and community stakeholders as appropriate. Participates in CARE Team meetings committees advisory groups and collaborative initiatives that support retention and student wellbeing efforts.

Case Coordination & Risk Assessment

Maintains accurate timely and detailed case records and documentation for assigned cases and related communications. Conducts risk assessments and assists in the development of safety plans for students of concern. Coordinates welfare checks emergency responses and other intervention activities when warranted.

Participates in case review meetings and provides updates recommendations and status reports regarding student concerns and intervention strategies. Exercises professional judgment and discretion when managing sensitive student situations and communicating with stakeholders.

Quality & Compliance

Ensures work products case documentation referrals and services comply with institutional policies applicable regulations confidentiality requirements and established case management standards. Maintains appropriate records and documentation practices that support accountability consistency and effective service delivery.

Continuous Improvement

Identifies opportunities to improve case management processes workflows student support strategies and service outcomes. Participates in professional development opportunities related to case management behavioral intervention threat assessment student wellbeing and higher education student services. Applies new knowledge and best practices to enhance effectiveness and improve student outcomes.

Minimum Qualifications

Bachelors degree required.

Two years of experience working in student services case management behavioral intervention retention services counseling support social services higher education or a related field.

Experience supporting students through complex situations requiring assessment referral coordination and follow-up activities.

Preferred Qualifications

Masters degree in Student Affairs Higher Education Administration Counseling Social Work Psychology Social Sciences or a related field.

Experience supporting behavioral intervention CARE Teams student conduct threat assessment or case management functions within higher education.

Relevant experience may be considered in lieu of formal education where appropriate consistent with TSTCs equivalency philosophy.

Ability to assess student needs identify barriers to success and coordinate appropriate interventions and referrals.

Strong analytical organizational and case management skills with the ability to gather evaluate and document information accurately and confidentially.

Excellent written verbal and interpersonal communication skills with the ability to work effectively with students faculty staff community organizations and external partners.

Ability to exercise sound judgment discretion and professionalism when managing sensitive or high-impact situations.

Strong problem-solving decision-making and conflict-resolution skills.

Ability to maintain detailed records prioritize multiple responsibilities and perform effectively in an environment with frequent interruptions and changing priorities.

Knowledge of student support services higher education operations student wellbeing resources and behavioral intervention principles.

Ability to contribute to threat assessment processes and support the implementation of behavioral intervention strategies that promote student safety and success.

Communication
Effectively communicates with students campus partners and external organizations to support timely and accurate case management activities. Serves as a primary point of contact for students ensuring communication is clear compassionate and consistent while guiding students to appropriate resources and next steps. Adapts communication styles to meet the needs of diverse populations and promotes collaboration that supports coordinated care and student success.

Job Knowledge / Job Performance
Demonstrates strong understanding of student support systems campus resources institutional policies and case management practices. Applies professional knowledge to assess student situations identify appropriate interventions and coordinate support across multiple departments and community partners. Maintains current knowledge of student services behavioral intervention strategies and higher education practices to support effective problem-solving and service delivery.

Ownership / Accountability
Takes ownership of assigned cases and student outcomes by ensuring timely follow-up accurate documentation and coordinated support efforts. Demonstrates accountability for case management activities referral processes and communication with stakeholders. Maintains a proactive solution-focused approach that promotes student success and addresses barriers to persistence.

Teamwork / Service
Builds strong collaborative relationships with campus departments statewide partners and community organizations to support student needs. Promotes a culture of responsiveness cooperation and shared responsibility for student success. Demonstrates a commitment to service excellence by providing timely support maintaining professional relationships and contributing to coordinated intervention efforts that improve the student experience and persistence outcomes.

This job description outlines the general responsibilities and expectations of the role. It is not intended to include every task or responsibility. Additional duties may be assigned by leadership as needed.

This position may be considered for telework options based on eligibility under TSTCs Telework Policy aligned with State of Texas requirements.

Must be reachable during business hours through standard communication channels as required by the role.

Some duties may require work outside standard business hours during peak operational periods student emergencies critical incidents or time-sensitive response situations.

Full-time FLSA-exempt position.

Periodic in-state travel to campuses or meetings beyond the employees designated or nearest base campus may be required based on business needs and will comply with TSTC and State of Texas requirements.

Position requires sustained attention to confidential sensitive and high-impact student matters.

This position is classified under the Fair Labor Standards Act (FLSA) as exempt and operates in a professional and instructional environment that may include campus offices classrooms student support centers and virtual service environments.

TSTC will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.

TSTC is an Equal Opportunity Employer and does not discriminate on the basis of race color national origin sex disability age religion genetic information or veteran status.

The role may require movement across campus participation in meetings and engagement with students faculty staff community organizations and external partners to support institutional goals. Work is primarily performed in an office or student support environment using standard technology and communication tools. These activities can be performed with or without reasonable accommodation to support the essential functions of the role.

The Target Hiring Range for the position is $ 57542 - $62000

The final salary offer will be determined based on the candidates qualifications and experience.

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Equal Opportunity Employer

Texas State Technical College (TSTC) as an equal opportunity employer complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race color national origin age marital status sex sexual orientation disability religion or veteran status in employment educational programs and activities and admissions.

Employment Eligibility Verification

If hired you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.