Case Manager

About the role

The Case Manager provides comprehensive case management and care coordination services for patients and their children enrolled in the LyN Residential Treatment Program. This position supports patients in achieving treatment and recovery goals by coordinating medical behavioral health social services legal and community resources while ensuring continuity of care and promoting the mission and values of Casa Esperanza.

What youll do

• Provide ongoing case management and care coordination for patients and their children.

• Develop and monitor patient-centered service plans in collaboration with the multidisciplinary treatment team.

• Coordinate medical behavioral health dental psychiatric and specialty appointments transportation and medication refills.

• Collaborate with internal departments and external providers to ensure timely access to services.

• Manage DCF-related responsibilities including communication reunification planning toxicology reporting child visitation and collateral contacts.

• Coordinate referrals to community resources including housing DTA WIC employment childcare parenting services domestic violence resources and aftercare support.

• Assist patients in meeting legal obligations including court probation parole and other required appointments.

• Facilitate psychoeducational and recovery-focused groups.

• Participate in multidisciplinary team meetings case conferences supervision and treatment planning.

• Maintain accurate and timely documentation in the electronic health record including progress notes discharge planning and case closure documentation.

• Provide crisis intervention patient advocacy and problem-solving to address barriers to treatment and recovery.

• Maintain confidentiality and comply with all agencies state and federal regulations.

• Perform other duties as assigned.

Qualifications

• Skills necessary for the position:
• Ability to work as a team member

• Ability to work independently

• Knowledge of the substance use field including the AA/NA 12-step philosophy

• Strong crisis management/intervention skills

• Knowledge of appropriate community resources

• Strong verbal and written communication skills

• Ability to communicate with clients and referral sources in a professional manner

• Strong interpersonal skills and customer service skills

• Knowledge of computer software including Microsoft Word and Excel

• Valid Massachusetts Drivers License

• Ability to meet the physical and training requirements of the position.

Experience necessary for the position:

• Experience working in an advocacy role for children and families

• Experience with homelessness mental illness domestic violence HIV/AIDS and child case management

• Experience with motivational interviewing and trauma-informed care preferred.

Education/Training required:

• Two years of experience working in social services with a substance abuse population

• Certified Alcohol and Drug Counselor/Certified Alcohol Counselor required or willingness to obtain within 1 year of hire.

• Bilingual Spanish/English required with intimate knowledge of the cultural social economic health and substance abuse factors.

• CPR Certified

Schedule

• Onsite
• Monday - Friday 8am - 4pm
• Supervisor: Reports to the Clinical Supervisor

What we offer:

Casa Esperanza Benefits Package:

• Compensation: $25 - $26/hour
• 401(k) Retirement Plan: All eligible employees may elect to participate after 1 year of service. Casa Esperanza Inc. will match a contribution of up to 6% of your annual salary
• Holiday Pay (12 days per year 1 floating holiday)
• Paid Time Off (PTO)18 days in year one 20.5 days in year two 23 days in year five
• Sick Pay10 paid days per year
• Long/Short-Term Disability
• Paid by Company Life Insurance
• Health Insurance (Medical Dental Vision)
• Health Reimbursement Arrangement (HRA)
• FSA/DCA (Flexible Spending Account & Dependent Care)
• ComPsych Guidance Resources - EAP
• Educational Opportunities
• Tuition Remission
• Employee Ticket at Work (Discounts for Entertainment Travel Movies etc.)
• Career Advancement Opportunities
• Increased Salary for Credentials
• and more...

Physical & Mental Requirements

While performing the duties of this job the employee is regularly required to walk stoop kneel crouch or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision peripheral vision and depth perception.

At Casa Esperanza Inc. the health and safety of our people is our number one priority. Thats why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and a booster when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Casa Esperanzas EEO Statement

Casa Esperanza is an Equal Opportunity Employer committed to fostering a diverse equitable and inclusive workplace. Employment decisions are made without regard to race color religion sex gender identity or expression sexual orientation national origin age disability veteran status or any other protected characteristic under applicable federal state or local law.

Casa Esperanza Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email.

Required Experience:

Manager