Case Management Coordinator OhioRISE- Field West Region

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**Must reside in West Region Ohio Counties**

This is a full-time field-based telework position in Ohio. This position requires the ability to travel within the assigned region of Western Ohio to member homes and other requested member locations up to 50% or more of the time.
Monday-Friday 8-5pm with flexibility needed to work later to meet member needs.

Business Overview
As part of the bold vision to deliver the Next Generation of managed care in Ohio Medicaid OhioRISE will help struggling children and their families by focusing on the individual with strong coordination and partnership among MCOs vendors and ODM to support specialization in addressing critical needs. The OhioRISE Program is designed to provide comprehensive and highly coordinated behavioral health services for children with serious/complex behavioral health needs involved in or at risk for involvement in multiple child-serving systems.

The Case Management Coordinator utilizes critical thinking and judgment to collaborate and inform the case management process in order to facilitate appropriate healthcare outcomes for members by providing care coordination support and education for members through the use of care management tools and resources. Must reside in Ohio.

Fundamental Components:
Be clinically and culturally competent/responsive with training and experience necessary to manage complex cases in the community across child-serving systems.

Evaluation of Members:
o Through the use of care management tools and information/data review conducts comprehensive evaluation of referred members needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating members benefit plan and available internal and external programs/services. Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate.
o Coordinates and implements assigned care plan activities and monitors care plan progress.

Enhancement of Medical Appropriateness and Quality of Care:
o Using holistic approach consults with case managers supervisors Medical Directors and/or other health/behavioral health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.
o Works collaboratively with the members Child and Family Teams.
o Identifies and escalates quality of care issues through established channels.
o Utilizes negotiation skills to secure appropriate options and services necessary to meet the members benefits and/or healthcare needs.
o Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
o Provides coaching information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
o Helps member actively and knowledgably participate with their provider in healthcare decision-making.
o Serves a single point of contact for members and assist members to remediate immediate and acute gaps in care and access.

Monitoring Evaluation and Documentation of Care:
o Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.

Required Qualifications
2 years of experience in behavioral health social services or human services
2 years of experience with personal computers keyboard and multi-system navigation and MS Office Suite applications (Outlook Word Excel SharePoint).
2 years of experience in childrens mental health child welfare developmental disabilities juvenile justice or a public sector human services or behavioral health care field providing community-based services to children and youth and their family/caregivers.
2 years experience in one or more of the following areas of expertise: family systems community systems and resources case management child and family counseling/therapy child protection or child development.
2 year of experience with Ohio delivery systems including local community networks and resources.

Must reside in the West Region of Ohio; Counties include

Hamilton Clermont Brown Clinton Butler Preble Darke Miami Warren Montgomery Champaign Greene Lucas Hardin Henry Putnam Lawrence Scioto Adams Seneca Fulton Williams Defiance Henry Paulding Putnam Van Wert Allen Mercer and Auglaize.

Willing and able to travel within the assigned region up to 50% of the time; Some travel to the New Albany office may be required for trainings/meetings:
Reliable transportation required
Mileage is reimbursed per our company expense reimbursement policy
Willing and able to work beyond core business hours of Monday-Friday 8am-5pm as needed.

Preferred Qualifications

Case management and discharge planning experience.

Managed Care experience.

Medicaid experience.

Education
Bachelors degree or master level clinician required with either degree being in behavioral health human services health services or public health preferred. (i.e. psychology social work marriage and family therapy counseling juvenile justice).

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.