Case Assignment & Placement Unit Problem Resolution Associate

The Illinois Department of Children and Family Services is seeking an organized professional and energetic individual to serve as Case Assignment and Placement Unit Problem Resolution Associate. The ideal candidate for this position will have excellent organizational skills and strong communication skills. DCFS offers a competitive compensation plan excellent benefits and a pension program. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

• Receives reviews and logs all incoming paperwork independently determining the completeness of materials received
• Keyboards and prepares a variety of complex materials including but not limited to detailed data entry highlytechnical reports Department forms and correspondence
• Receives screening results and temporary custody Information reviewing log for intake data and routingInformation to appropriate staff for processing
• Performs follow up with concerned individuals to obtain missing or inaccurate information that may lead to delaysin case openings.
• Provides consistent review of pending case assignments to ensure adherence to established timelines regardingcall back procedures
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumeratedabove

• Requires knowledge skill and mental development equivalent to completion of high school
• Requires 2 years of office experience
• Requires ability to keyboard accurately at 45 wpm

• Requires completion of a background check and self-disclosure of criminal history

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

DCFS is deeply committed to the welfare and protection of children. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois. The Office of Employee Services works in a supportive capacity by managing human resources functions to enable front line workers to fulfill the Departments mission of providing services for children and youth.
As a State of Illinois Employee you will receive a robust benefit package that includes the following:
A Pension Program
Competitive Group Insurance Benefits including Health Life Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
Personal Sick & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
13 Paid Holidays annually 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP) Dependent Care Assistance Plan(DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: position DOES NOT contain Specialized Skills (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the Apply button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the homepage in the blue ribbon.

Non-State employees should log in on the using the View Profile link in the top right of the homepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.

If you have questions about how to apply please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on click Application Procedures in the footer of every page of the website.

The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: