Case Aide II

The Veteran Services Case Aide provides administrative client-support and case-management assistance to Veterans service members and their families seeking benefits resources and supportive services. Working under the direction of a Case Manager Supervisor the Case Aide assists with client intake documentation referrals follow-up records management and coordination of community resources.

The position serves as an important point of contact for Veterans navigating complex service systems and helps ensure individuals receive timely respectful trauma-informed and Veteran-centered assistance. The Case Aide supports Veterans experiencing a variety of needs including housing instability employment challenges transportation barriers justice involvement financial hardship behavioral health concerns and difficulty accessing federal state county and community benefits.

Harris County is an Equal Opportunity Employer
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This position is subject to a criminal history check. Only relevant convictions will be considered and even when considered may not automatically disqualify the candidate.

Education and Experience:

• High school diploma or GED.

• One year of experience in social services human services healthcare behavioral health Veteran services customer service community outreach case-management support or a related field.

OR

• An equivalent combination of education training military service volunteer experience and relevant professional experience that demonstrates the ability to perform the essential functions of the position.

Knowledge Skills and Abilities:

The successful candidate should possess:

• Knowledge of challenges affecting Veterans transitioning from military to civilian life.

• General understanding of Veteran programs and community-based resources.

• Strong interpersonal and customer-service skills both verbal and written.

• Ability to communicate effectively with Veterans from diverse military socioeconomic cultural and personal backgrounds.

• Ability to interact professionally with individuals experiencing stress homelessness behavioral health challenges disabilities justice involvement or other complex circumstances.

• Ability to manage multiple assignments and deadlines.

• Ability to accurately document client interactions and services.

• Ability to exercise sound judgment and recognize situations requiring supervisory intervention.

• Ability to maintain confidential and sensitive information.

• Ability to establish professional relationships with governmental agencies nonprofit organizations Veteran Service Organizations and community partners.

• Ability to work independently while functioning effectively within a multidisciplinary team.

• Proficiency with Microsoft Office applications and electronic case-management or client-information systems.

• Commitment to providing Veteran-centered trauma-informed respectful and strength-based services.

NOTE: Qualifying education experience knowledge and skills must be documented in your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.

• Associates or bachelors degree in Social Work Psychology Sociology Human Services Criminal Justice Public Administration Behavioral Sciences or a related field.

• Experience working with Veterans military families or Veteran Service Organizations.

• Experience supporting case-management programs.

• Experience working with individuals experiencing homelessness behavioral health concerns justice involvement unemployment or other barriers to stability.

• Knowledge of U.S. Department of Veterans Affairs programs and benefits.

• Experience with electronic case-management databases or client-management systems.

• Military service or demonstrated knowledge of military culture is beneficia.

Position Type:

• Granted-funded full-time position
• 40 hours per week

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.