Carrier Connections Associate (US)

The Carrier Connection Analyst will be responsible for managing and resolving post-production discrepancies reported by clients and insurance carriers. This role involves troubleshooting and resolving data transmission issues ensuring data integrity and facilitating communication between internal teams and external partners to ensure timely and accurate processing of electronic transactions.

You will work with insurance carriers our clients brokers and our internal support and engineering teams to ensure that integration and post-production activities are completed on time and that the information present within Rippling is accurate and matches that of our carrier partners. This is an exciting role that requires significant attention to detail and the ability to improve processes.

• Resolve discrepancies and errors reported by customers and insurance carriers.
• Serve as a point of contact for clients and internal stakeholders for complex issues and escalations to communicate issue status resolution progress and required follow-up actions.
• Investigate the root causes of discrepancies define and implement enhancements through process and automation to improve the customer experience.
• Provide first-class service to our clients.

• 2 years of experience in a customer-facing operations implementation support project management or similar role with strong US benefits administration subject matter expertise and hands-on experience supporting EDI or API integrations.
• Strong communication skills (written and verbal)
• Strong project management and organizational skills: high attention to detail with excellent work product time management and execution
• Experience in effectively partnering with Product and Engineering teams with the ability to distill complex concepts into actionable and practical steps.
• Experience working through a dashboard of tasks and organizing your day around both tasks and project deliverables.
• Strong problem-solving research and conflict resolution skills
• Strong desire to learn about subject matter and new processes surrounding the work
• Prior experience at a Saas/start-up company preferred
• Experience using SFDC or other similar support-ticketing systems (Zendesk etc.)
• Experience with G-Suite SFDC and Jira
• Client De-escalation experience
• Professional use of Gemini ChatGPT or a similar LLM

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office) Rippling considers working in the office at least three days a week under current policy to be an essential function of the employees role.

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