Career navigator

Job Title: Career Navigator

Position Classification: Non-Exempt

Type: Full-time

Wage: $19.25

Office Location: Green Country- 107 McKinley Eufaula OK 74432 

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented well-trained people positioned for tomorrows jobs. Our innovative approach to delivering services passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Your Impact

Do you want to make a lasting difference in the lives of your customers As a case manager with DWFS you will have the opportunity to work with job/career seekers to ensure that they have the skills and resources to find and maintain self-sustaining employment. You will be able to help employers locate the talent they need to help their businesses thrive. You will know you are successful as you meet goals and put your customers to work.

Primary Objectives of Position: The career navigator provides integrated workforce planning services to career center customers. Aids customers in developing evaluating and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with customers and/or service providers for service needs. Helps customers to engage in self-assessment;

Essential Job Functions:

• Interviews customers to assess ongoing service needs obtain occupational information and explore the full range of employment opportunities and/or training.
• Coaches customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information.
• Provide career advisement including the development of individual employment/placement plans referrals to jobs placement in training or education programs job placement or advancement and retention services.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

• Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required including requiring overtime.

• Performs visits to customers homes training providers sites and /or employment sites.
• Develops and implements service plans to meet customer needs. Ensures that service plans are maintained and updated as needed.
• Coordinates service provider activities.
• Implements prescribed program related procedures and accurate case management.
• Provides ongoing case management and serves as a liaison between customers and service providers. Manages a comprehensive caseload of job seekers (more detail)
• Provides employment services on an ongoing basis.
• Provides guidance and other assistance to help the participant retain employment.
• Accurately document customer interactions through well-written case notes in automated system. Ensure that case files meet or exceed programmatic requirement. Prepare reports as requested.
• Address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making customer referrals to appropriate workshops assessments and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.

Qualifications :

• Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds frequently; up to 10 pounds regularly; and up to 25 pounds occasionally. Visual acuity speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying lifting twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations. 

  Required Competencies: Customer/client focus learning orientation communication proficiency teamwork orientation technical capacity

  Skills/Abilities: Basic computer literacy including ability to use the Internet and Microsoft Office products. Keyboarding skills mandatory. Ability to work in a team environment. Excellent interpersonal skills and customer-service orientation. Strong oral and written communication skills. Bilingual candidates preferred.

  Additional Requirements: Must have valid drivers license and adequate vehicle insurance coverage.

Additional Information :

Job site: 107 McKinley Eufaula OK 74432 

Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM including Equus Workforce Solutions Ross Innovative Employment Solutions Dynamic Workforce Solutions DESI AGELIC and Grant Associates is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status genetic information or any other characteristic protected by applicable federal state or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application interview or selection process please contact

Remote Work :

No

Employment Type :

Full-time