Career Coach (WIOA)
Job Location:
Detroit, MI - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
JOB TITLE:Career Coach
DIVISION:Adult Services
DEPARTMENT:Detroit at Work Career Center
LOCATION:9301 Michigan Avenue Detroit MI 48210
REPORTS TO:Lead Career Coach
FLSA STATUS:Non-Exempt/Hourly
CLASSIFICATION:Full-Time Regular
APPROVED DATE:3/3/2026
JOB SUMMARY:Assesses Detroit At Work Career Center customers career readiness and provides career coaching services.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Interviews customer to assess service needs; reviews applicants application and other documentation to assess possible barriers to be addressed.
- Jointly with the customer develops a Career Plan (individual employment plan or individual strategy service) that identifies customer interests goals needs and placement strategy.
- Assesses customers career and job readiness and recommends strategies to enhance their marketability including referrals to training and/or workshops.
- Assists with the administration of career and job readiness assessment instruments.
- Identifies problem areas and service gaps and assures implementation of Career Plan; identifies and prepares reports to supervisor on areas identified as barriers to services for customers and prepares a plan of action.
- Provides counseling intervention and comprehensive supportive services to address observed barriers that may reduce the participants chances of successfully completing the program; makes referrals as needed.
- Ensures customers are connected with available job placement services. Works closely with Talent Sourcing Specialist to ensure successful outcomes for customers.
- Maintain case reporting in MIS systems and customers files including all program activities attendance records progress reports and other information as required by SERCO and the program funding source.
- Re-engages customers requiring additional employment and career coaching services as applicable. Documents efforts and outcomes.
- Maintains knowledge of current labor market and occupational trends.
- Makes recommendations to management on policy and procedures changes.
- Attends meetings as required by SERCO the training institution and/or other agencies to address participant concerns as needed.
- Conducts home visits or meets with participants in public setting as necessary.
- Contributes to the team effort by performing other duties as assigned.
SUPERVISORY RESPONSIBILITIES:None
JOB QUALIFICATIONS:
- Experience in career planning placement employment training or a related field preferred.
- Graduation from an accredited four-year college or university.
- Knowledge of education training and community resources; of career coaching principles objectives standards and methods; and of program policies and procedures.
- Ability and desire to work with a diverse population of customers with varying needs.
- Ability to communicate effectively; to assess customer needs; and to assist with case management activities.
- Proficiency in Microsoft Office applications (Word Excel PowerPoint and Access).
- Bilingual language skills preferred.
- Must possess and provide a valid Michigan Drivers License. Must be willing to work a flexible schedule and have access to reliable transportation.
PHYSICAL DEMANDS:The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job the employee is regularly required to see talk and hear. The employee is frequently required to stand walk sit for extended periods of time and have sufficient hand arm and finger dexterity to operate a phone computer keyboard and other office equipment. Must be able to lift a minimum of 10 pounds.
WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal school environment with a noise level which is at times moderately loud with little discomfort due to noise dirt dust and the like. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.
Equal Opportunity Employer
This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.
