Care Management Coordinator

• Perform health screening assessments on our members both by making outbound calls and taking inbound calls;
• Helps coordinate care and connect members with resources;
• Work closely with the Case Management team to ensure members are appropriately enrolled into the case management program;
• Advocate on behalf of the member regarding accessibility of services assessing and interpreting member needs;
• Identifies problems and assists with the best possible solution in an accurate and prompt manner;
• Solves moderately complex problems and/or conducts moderately complex analysis;
• Communicates in a pleasant professional and efficient manner assuring exceptional customer service
• Prioritizes and organizes own work to meet agreed upon deadlines;
• Relates effectively with co-workers regarding continuity of care and Care Management of members;
• Maintains a professional approach with the highest standard of confidentiality;
• Displays concern and initiative;
• Cooperates and maintains good rapport with staff other departments members providers and agencies involved in providing quality care to the member;
• Maintains the standards of accurate and complete recording and reporting;

• High school graduate or equivalent.
• One to three years of customer service experience. Prior experience in the insurance industry preferred.
• Excellent communication and customer service skills.
• Ability to learn and adapt;
• Proficient in the use of Microsoft Office Suite.

Required Experience:

IC