Care Coordinator(Fully Remote)

Schedule:Shift : M-F 8a-11p; S-S 10a-4p - Must be available to work 40 hours a week within these time frame
Work Arrangement: Remote

The Non-Clinical OccMed Care Coordinator serves as a key liaison in the coordination of patient cases within the workers compensation process. This role ensures accurate review of medical documentation alignment of treatments with authorized care plans and effective communication with providers employers and internal stakeholders to support high-quality compliant care delivery.

• Review provider transcripts and medical documentation to ensure treatments align with authorized care plans

• Identify discrepancies missing information or additional treatments within records

• Communicate with providers to clarify documentation and verify treatment accuracy

• Maintain and verify Occupational Medicine data within the EMR system

• Manage and document workers compensation claims and referrals in the EMR system

• Provide required work status reports to employers and insurance carriers in compliance with state regulations

• Communicate with employers adjusters and nurse case managers regarding:

  • Work restrictions

  • Missing documentation

  • Denials and claim updates

• Serve as a liaison between patients employers providers and insurance companies

• Provide timely responses to employer and patient inquiries including medical record requests

• Support appointment reminders and communicate missed appointment details as needed

• Build strong relationships with employer clients to resolve concerns and ensure satisfaction

• Audit charges to ensure accurate billing and clean claim submission

• Identify and resolve missing codes or documentation issues

• Collaborate with internal teams to support drug screen reporting and employer account setup

• Assist OccMed Sales Team with establishing and maintaining employer protocols in the EMR system

• Maintain daily communication with OccMed team members and leadership

• Participate in staff meetings audits and process improvement initiatives

• Support coordinated care efforts across clinics patients and employers

• Ensure adherence to company policies including HIPAA and compliance program standards

• Follow OSHA and workplace safety protocols

• Maintain strict confidentiality of patient and business information

• Adhere to company Code of Conduct mission and values

• High School Diploma required

• Bachelors Degree preferred

• Occupational Medicine or related business experience required

• Experience with Electronic Medical Records (EMR) systems preferred

• Equivalent combination of education and experience will be considered

• Strong attention to detail with the ability to review and interpret medical documentation

• Excellent written and verbal communication skills

• Strong customer service and interpersonal skills

• Ability to work independently in a remote environment

• Proficiency in Microsoft Office (Excel Word Outlook)

• Highly organized with the ability to manage multiple priorities

• Professional personable demeanor

• Strong problem-solving and critical-thinking skills

• Ability to collaborate across multiple stakeholders and departments

• Commitment to delivering high-quality service-oriented support