Care Coordinator

The Care Coordinator serves a dual role: providing front-desk support to link the public and referral agencies to ElevaCare clinical services and coordinating behavioral and physical health care for clients throughout their treatment experience. This position ensures clients understand and access the services they need monitors the treatment process including intake referrals education and treatment plan reviews and works closely with internal and external providers to optimize client outcomes. Using motivational problem-solving and client-centered skills the Care Coordinator supports clients in achieving health goals navigating care and maintaining the highest possible quality of life.

ESSENTIAL FUNCTIONS

• Perform front-desk and intake duties: triage phone calls schedule appointments obtain demographic and insurance information complete admissions forms secure releases of information and assess client risk using the CSSRS brief.
• Provide care coordination: manage a caseload monitor screening tools (PHQ-9/PHQ-9A GAD-7 CSSRS SDOH Gain-SS Audit-C Fagerstrom Biosocial Gambling) and track intake and six-month follow-up data.
• Support clients through in-person phone and virtual outreach education motivational counseling advocacy and resource linkage.
• Facilitate communication among clients providers families and staff to ensure coordinated care and treatment plan adherence.
• Attend and coordinate care team meetings; assist with treatment planning discharge planning and transitions from inpatient or residential care.
• Maintain accurate compliant clinical records and uphold confidentiality according to ElevaCare State and Federal standards.
• Contribute to quality assurance safety committees and program evaluation efforts.
• Provide coverage for emergencies and support as needed during evening and weekend hours

OTHER RESPONSIBILITIES

• Travel as needed to client locations and facilities.
• Attend conferences and workshops as directed.
• Perform other duties as assigned by supervisor.

PHYSICAL REQUIREMENTS

• Regularly required to stand use hands talk and hear; frequently walk and move between departments; occasionally sit reach climb or balance.
• Occasionally lift/move up to 40 pounds.
• Visual requirements: close distance color peripheral vision depth perception ability to adjust focus.

COMMUNICATION & REASONING SKILLS

• Strong reading writing speaking and problem-solving abilities.
• Ability to perform basic Windows-based computer operations.
• Strong critical thinking and multitasking skills.

RESPONSIBILITIES EXPECTATIONS & STANDARDS

• Commitment to ElevaCares mission and values.
• Maintain confidentiality and professionalism.
• Work collaboratively with team members to ensure workflow efficiency.
• Follow safety standards and comply with applicable laws and regulations.

WORK ENVIRONMENT

• May be exposed to communicable conditions.
• Occasionally exposed to wet/humid conditions or outdoor weather.
• Moderate noise levels.

EDUCATION EXPERIENCE & SKILLS REQUIRED

• Two-year technical college diploma or equivalent education/experience preferred.
• Experience with office equipment Microsoft Office Suite EHR and billing software.
• Strong verbal written organizational and interpersonal skills.
• Knowledge of ElevaCare services community resources and client-centered care coordination.

ESSENTIAL QUALIFICATIONS
Employees must be able to perform essential functions with or without reasonable accommodation provided accommodations do not create undue hardship for the employer. This description highlights core responsibilities but is not exhaustive.