Care Coordinator (Medical ReceptionistPSR)

Texas Physical Therapy Specialists a member of the Confluent Health family is looking for a Full Time Front Desk Medical Receptionist to join our Mueller team!

• Pay:$15-$18/Hour
• AustinTexas78723
• Full Time Schedule Needed: Mon/Wed: 10am-7pm Tues/Thurs:7am-5pm Fri: 7am-4pm
• Bilingual: English/Spanish Preferred!

At Confluent Health and our family of affiliated brands Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized warm and professional from the very first call through every visit. This is a fast-paced multi-tasking role where no two days look the same and where your ability to stay calm follow through and take ownership makes a direct impact on patients and the clinical team.

What we offer:

• Health Dental and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management operations and leadership roles
• A collaborative team culture where no one is left on an island; youll have access to leadership and a built-in buddy system across clinic locations

• Create a welcoming professional first impression for patients visitors and referral sources
• Manage front desk operations including patient check-in check-out scheduling insurance
  verification/authorization and phone calls
• Review schedule and follow up on incoming referrals by gathering information creating or updating patient records and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments working waitlists filling
  cancellations and following up with patients who need future visits
• Collect copays balances and other patient payments accurately and professionally including basic
  payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

• High School Diploma or GED
• Experience in a medical front desk healthcare reception physical therapy chiropractic dental
  or similar clinical office setting preferred but not required.
• Strong communication organization multitasking and follow-up skills
• Comfort using computers phones scheduling systems electronic medical records email and basic
  spreadsheets
• Ability to discuss payments scheduling expectations and basic insurance information with
  professionalism
• A calm patient-centered approach with strong attention to detail and a willingness to help the team

Confluent Health LLC and its affiliates areequal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race color religion sex sexual orientation gender (including pregnancy childbirth or related medical conditions) gender identity or expression national originmarital statusage disability veteran status or other applicable legally protected you need assistance or would like to request an accommodation due to a disability please contact us at .