Care Coordinator Assistant

The Care Coordinator Assistant supports patient care by combining clinical medical assistant skills with carecoordination responsibilities. This role ensures patients receive preventative care timely followup chronic disease support referrals education and navigation through the healthcare system. The assistant works closely with providers nurses and administrative staff to improve patient outcomes and enhance the overall care experience.

We are located at 1065 Bucks Lake Road Quincy CA 95971

This position will require travel to Greenville and working on the Mobile Clinic.

Compensation for Benefited Full-Time Pay Scale

• Base Rate: $23.54-$33.56 per hour for a CNA/CMA Certification
• Base Rate $21.41-$30.53 per hour for Non-Certified Nursing Assistant must be willing to obtain certification within 2 years of hire.
• Starting pay is determined using our clinical pay scales which feature 13 steps recognizing up to 30 years of relevant experience.
• Eligible employees may also receive shift differential and holiday pay

Full Time benefited

Experience

Required:

• 2 years experience in some type of health or social related care professions such as; working in a health clinic with a role supporting and interacting with patients hospital or public health role supporting patient care social services etc.

Preferred:

• Strongly preferred: 3-5 years experience in primary care care coordination or chronic disease management

Education

Required:

• Current certification as an Medical Assistant or Nursing Assistant from an accredited program or
• If uncertified you must be willing to obtain an accredited Medical Assistant certification within 2 years of hire.
• Current CPR Certification.

Preferred:

• Current MA certification (CMA RMA CCMA or equivalent) or CNA certification.

Knowledge/Skills/Abilities

• Strong communication and interpersonal relationship skills.
• Proficiency with EHR systems and caremanagement workflows.
• Team player that can follow standard work to achieve a common goal.
• Ability to organize and triage workload

Responsibilities

Clinical Support

• Perform routine rooming duties including vital signs rooming patients medication reconciliation and documentation in the EHR.
• Assist providers with procedures pointofcare testing immunizations and specimen collection.
• Maintain exam room cleanliness supply inventory and equipment readiness.

Care Coordination

• Serve as the primary point of contact for patients needing followup care chronic disease management or care navigation.
• Track and close care gaps (labs imaging preventive screenings referrals).
• Coordinate referrals obtain prior authorizations and communicate with external specialists.
• Monitor patient panels for highrisk or chronic conditions (e.g. diabetes hypertension behavioral health).
• Conduct outreach calls to support care plans medication adherence and appointment reminders.
• Assist with transitions of care including hospital or (jail) discharge followup and scheduling.
• Coordinate warm handoffs to behavioral health providers.
• Arrange patient transportation ordering durable medical equipment (DME).

Patient Education & Support

• Provide evidencebased education on chronic conditions preventive care and treatment plans.
• Support patients in understanding instructions accessing community resources and overcoming barriers to care.
• Facilitate enrollment in chronic care management (CCM) enhanced care management (ECM) remote patient monitoring (RPM) or other care programs when applicable.
• Supporting patients with resources for completing forms and applications for services.

Documentation & Communication

• Act as a point of contact to coordinate messages between providers insurance companies patient and the primary care coordinator.
• Document all patient interactions outreach and carecoordination activities in the EHR.
• Communicate effectively with providers regarding patient needs abnormal results and care plan updates.
• Participate in team huddles quality improvement initiatives and population health projects.

Core Competencies

• Patientcentered communication
• Clinical accuracy and attention to detail
• Ability to multitask and manage a patient panel
• Empathy professionalism and teamwork
• Understanding of chronic disease processes and preventive care
• Comfort with outreach followup calls and patient engagement

Chronic Care Management (CCM)

• Track monthly CCM touches and document billable interactions.
• Support care plan development and updates.

Enhanced Care Management (ECM)

• Track monthly ECM touches and document billable interactions.
• Support care plan development and updates.

Preventative Care

• Assist with patient outreach and community outreach campaigns
• Identification and tracking of quality prevention metrics.

Resource Management

• Assist patients with transportation financial assistance and community resource referrals supports the identified social determinants of health (SDOH) needs.
• Provide additional navigation for specialty access referral to patient financial services for insurance enrollment and issues.

Other duties as assigned.

Benefits for Eligible Employees

The following benefits are available to eligible full-time and part-time employees following applicable waiting periods:

• Comprehensive medical prescription drug dental and vision plans
• PDH Employee Discount Program which waives applicable deductibles and coinsurance for eligible services received at Plumas District Hospital
• Generous paid time off (PTO) accrual
• Paid leave for continuing education bereavement and jury duty
• Employer-sponsored retirement plans featuring:
• A 3% employer contribution
• An employer match of 50% of employee contributions up to the plan maximum
• $20000 in employer-paid life insurance
• Voluntary benefit options including additional life insurance long-term disability insurance for full-time employees and identity theft protection
• Potential loan-forgiveness opportunities for eligible healthcare professionals
• Educational and career-development support including Certified Medical Assistant training an LVN-to-RN step-up program and tuition reimbursement

On average employer-provided benefits add approximately 40% to the value of an employees total compensation package.

Perks Available to Employees

• Paid sick leave with five days awarded annually based on the employees anticipated work schedule
• Available to benefit-eligible employees and non-benefited employees scheduled to work at least 30 shifts during the calendar year
• An inclusive supportive and connected work environment
• Discounted rates at the PDH Child Care Center
• Competitive compensation
• The opportunity for all employees to contribute to an employer-sponsored retirement plan
• Discounted CareFlight/AirMedCare Network memberships
• Shift differentials for eligible shifts and PDH-observed holidays

Work in a setting with rugged canyons crystal clear lakes grassy meadows trout-filled streams fresh pine forests and brilliant star-filled skies. This is your chance to provide compassionate care with exceptional customer service at Plumas District Hospital. With a diverse population with people from all walks of life PDH team members provide the residents of Quincy and the surrounding area with essential health care services that are vital to this small mountain community. PDH is located in Quincy California which is the largest community in Plumas County and has a population of 5000 residents. Quincy is nestled against the Western slope of the Sierra Nevada mountain range and tucked in at the edge of the lush American Valley. Chico California is 80 miles west and Reno Nevada is 80 miles east of Quincy. Join a medical team that puts community first. Click this link to learn more about PDH providers services and surrounding community today!

Recruiter Name/Email:

Nicholas Clawson

Department Phone: