Campus Visit Coordinator

This position requires in-person work five days per week on Carlows main campus with occasional evening and weekend hours.

Individual and Group Visits

• Coordinate individual visits to campus that are personalized to prospective students needs and interests which may include tours class observations meals and/or meetings with faculty staff coaches current students and enrollment representatives. This process includes visit request intake follow-up conversations appointment and room scheduling and itinerary confirmation.
• Utilize Technolutions Slate CRM to build and monitor visit registrations and appropriate follow-up ensuring that all survey feedback is monitored and data entry is completed in a timely fashion.
• Manage all aspects of visits for outside groups (schools CBOs etc.) including scheduling planning and follow-up.

Student Leaders

• Oversee the recruitment selection training daily management evaluation and recognition of student ambassadors/tour guides.
• Supervise all student employees including payroll establishment of their work schedule coordination of daily tasks or special projects communication performance reviews and regular student staff meetings.
• Continually seek ways to foster a positive team dynamic instill a sense of responsibility and accountability and enhance the student employee experience through intensive training professional development and/or other leadership opportunities.

Events

• Plan the agenda and curricular/programmatic aspects of approximately 15 admissions-sponsored programs and events including session and program development speaker selection staffing budget management and evaluation/assessment.
• Coordinate event logistics which may include but are not limited to space reservations and facilities requests catering IT needs registration/nametags signage volunteers etc.
• Provide support as appropriate for New Student Orientations School Counselor Visit Day Welcome Weekend Summer Workshops off-campus recruitment events and virtual events.

Operational and Administrative Support

• In conjunction with student employees staff the reception desk receive and route inbound telephone calls and retrieve/manage voicemails.
• Oversee welcome center operations and coordinate daily visit logistics including tour guide and staff assignments refreshments digital signage entry escorts between appointments visit excuse forms visit packet inventory/assembly swag requests for special accommodations etc.
• Serve as point person for campus tour requests and mascot appearances from others across the institution (e.g. prospective employees special guests alumni etc.) and externally.
• Meet individually with prospective students/families on campus and present to large and small groups as needed.

Other

• Support our CRM Slate with various tasks.
• Demonstrate and reflect an understanding of and commitment to the mission and core values of Carlow University and the Sisters of Mercy.
• Exhibit professional behavior at all times as a representative of the institution.
• Other duties as assigned.

• Bachelors degree required.
• Must feel comfortable with all aspects of traditional customer service.
• Demonstrated knowledge experience and/or training in event planning.
• Ability to develop and maintain positive relationships with internal and external constituents.
• A high energy level strong attention to detail and outstanding project management skills.
• Must be able to solve problems think and make decisions quickly and independently in a fast-paced environment.
• Excellent oral and written communication skills.
• Strong interpersonal and customer service skills.
• Experience or ability to recruit motivate and supervise student staff.
• Ability to work within a team multi-task take initiative and function with minimal supervision.
• Intermediate knowledge of virtual event platforms social media and word processing presentation and spreadsheet applications.
• Possession of a valid U.S. drivers license and smartphone.
• Occasional lifting of 10-20 lbs. required; must be able to stand for extended periods of time; must be able to work some evenings and weekends.
• This position is not eligible for permanent remote status.

• 1-3 years of prior experience preferred related to the duties specified.
• Formal or informal education in student affairs higher education communication marketing hospitality management or other related field.
• Background in college admission enrollment student affairs or school counseling (including as a campus tour guide or student employee).
• Experience with Technolutions Slate CRM.
• An understanding of and the ability to articulate the value of a Catholic liberal arts education.
• An enthusiasm for helping students and families navigate the college search process.