Call Center RepresentativeDispatcherSchedulerQuality Control

Dispatcher/Scheduler/Quality Control 9am - 5pm ($22.00/hr)

We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals Courts Schools and Social Service Agencies.

We want someone who

• Has a keen eye for detail and an eagerness to learn
• Is flexible and can keep up in a fast-paced environment
• Is a team player
• Takes initiative and can multi-task
• Communicates professionally and efficiently in person and over the phone

If this feels like the position for you please respond with a detailed resume complete with education previous work experience and references. We are an EOE.

Responsibilities and Duties

Upon hire our candidate will

• Manage a high volume of phone calls
• Schedule multilingual interpreters for assignments
• Conduct inspections and ensure quality control
• Collect enter and analyze data
• Submit reports
• Monitor and review progress and accuracy
• Complete a background check and pass a drug screen

Qualifications and Skills

We need someone who

• Has a high school diploma and customer service/dispatch experience
• Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)
• Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)
• Is willing to work from the office

Benefits

Our employee benefits include

• Paid holidays after 90 days
• Ten (10) days of Paid Time Off after 90 days
• Medical Dental Vision and Life
• 401K and Profit Sharing
• Free parking

Required Experience:

Unclear Seniority