Call Center Representative

Were looking for a friendly detail-oriented Call Center Representative to be the first point of contact for our printing customers. Youll handle inbound calls and emails about orders quotes proofs and delivery timelines helping customers get accurate information quickly while keeping our production and sales teams in the loop. This role is a great fit for someone whos organized communicates clearly and stays calm when juggling multiple customer needs at once.

• Answer inbound calls emails and chat inquiries regarding print orders pricing proofs and turnaround times
• Provide order status updates by coordinating with production scheduling and shipping teams
• Enter and update customer orders accurately in the companys order management/MIS system
• Assist customers with basic quote requests and route complex specs to sales or estimating
• Troubleshoot and resolve customer complaints (delays errors damaged shipments) or escalate to the appropriate department
• Follow up with customers on proof approvals to keep jobs moving through production on schedule
• Maintain accurate detailed notes on customer interactions in the CRM
• Process reorders changes and cancellations per company policy
• Meet call quality response time and customer satisfaction goals
• Collaborate with sales scheduling and production staff to ensure a smooth customer experience from order to delivery

Required:

• 1 year of customer service or call center experience (printing or manufacturing industry a plus)
• Strong verbal and written communication skills
• Comfortable multitasking across phone email and order-entry systems
• Basic computer proficiency (Microsoft Office/Google Workspace; CRM or order management software)
• Reliable patient and detail-oriented especially when relaying technical print specs
• High school diploma or GED

Required Skills:

Written Communication