Call Center Representative DHA
Job Location:
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Positions under this announcement are being filled using a Direct Hire Authority (DHA)(SSA-001) open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments. Current civil service employees would be given new appointments to the civil service. Under the provisions of DHA Veterans Preference does not apply.
To learn more about SSA click the links below:
- U.S. Citizenship required
- Selective Service Registration if applicable ()
- Fingerprinting and background and/or security investigation may be required
- Job offers are contingent on fingerprinting and background / security investigation results
- Selectees may be required to serve a 1 year probationary period
- Relocation expenses will not be paid
- All qualification requirements must be met by the closing date of the announcement
- Must pass Competency Assessment Interview Process (CAIP) interview.
- Selectees are required to complete 1821 week formal technical training class at a designated SSA facility. All training must be completed in person.
- Candidates will not be hired based on their race sex color religion or national origin.
SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited U.S. college university or other educational institution you must provide a copy of your transcripts or other proof of education prior to being appointed. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicants responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services log on to: Credential Evaluation Services.
GS-5: Successful completion of a full 4-year course of study above high school (e.g. 120 earned semester hours 180 earned quarter hours bachelors degree etc.).
GS-6/7: Substitution of education is not applicable at these grade levels.
COMBINING EDUCATION AND EXPERIENCE: Experience and education as described above may be combined to meet the minimum qualification requirements.
GS-5: Education course work equivalent to a baccalaureate program beyond the second year (e.g. in excess of the first 60 earned semester or 90 earned quarter hours) is creditable toward meeting the minimum qualification requirements.
Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.
For information on providing proof of education or substituting education for experience visit General Schedule Qualification Standards ()
This position is located in the following location(s):
- Hackensack TSC 401 Hackensack Ave Saddle Brook New Jersey
- Tampa TSC 500 E. Zack St. Tampa Florida
- Honolulu TSC 300 Ala Moana Blvd. Honolulu Hawaii
This is a career-ladder position offering the opportunity for annual promotion based on performance leading up to the GS-8 grade level. Normally candidates are hired at step one unless they have prior federal experience with no break in service.
This is a bargaining unit position represented by the American Federation of Government Employees.
Selective Service: If you are a male applicant born after December 31 1959 you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. See .
As a condition of employment for accepting this position you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.
NOTE: Telework may be available in accordance with agency policy. This IS NOT a virtual position.
This Direct Hire announcement may be used to fill the same or similar position in another office within the commuting area 5 CFR 351.203.
For an overview of SSA Benefits please visit the following YouTube link - should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Salary will be set in accordance with applicable Locality Pay.
Hackensack NJ - SALARY TABLE 2026-NY
Tampa FL - SALARY TABLE 2026-RUS
HonoluluHI - SALARY TABLE 2026-HI
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
Unclear Seniority
