Call Center Representative

Location: West Columbus
Schedule: MondayFriday 8:30 AM5:00 PM (Overtime as needed)
Pay: Competitive based on experience

We are seeking a customer-focused Small Engine and Parts Customer Support Representative to provide high-quality support via phone. This role handles warranty inquiries technical support and parts orders related to small engines and generators. The ideal candidate is friendly dependable and a strong team player who helps keep projects on track and deadlines met. This company is considered an essential business.

• Provide superior customer service via inbound calls

• Answer customer questions regarding repair service and troubleshooting

• Identify parts using diagrams breakdowns or customer descriptions

• Learn and resolve customer issues related to small engines and generators

• Process warranty claims and customer orders accurately

• Document customer interactions and follow up as needed

• Recent call center experience within the last year (required)

• Customer service experience

• Small engine or automotive experience

• Electrical background is a plus

• Consistent and stable work history

• Ability to learn and retain product knowledge

• High school diploma or equivalent

• Competitive pay based on experience

• Strong benefits package

• Casual team-oriented work environment

If youre looking for a stable schedule growth opportunity and a supportive workplace wed love to hear from you!

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Nesco Resource offers a comprehensive benefits package for our associates which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical Vision Dental 401K and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.