Call Center Representative

At Avalonvi we specialize in strategic real-world marketing solutions that help brands connect with people where it matters most face to face in physical spaces and through impactful brand brand positioning to on-the-ground campaigns we bring ideas to life beyond screens.

We are seeking a friendly and dependable Call Center Representative to assist customers by phone respond to inquiries and provide professional support. This position is ideal for someone with strong communication skills who enjoys helping people and wants to develop experience in customer service relationship building and sales support.

• Answer incoming customer calls in a professional and courteous manner.
• Respond to questions regarding products services and promotions.
• Listen carefully to customers and understand their needs.
• Provide accurate and helpful information.
• Assist customers with routine questions and concerns.
• Recommend appropriate products or services based on customer needs.
• Conduct customer follow-ups when additional assistance is needed.
• Assist with customer outreach and lead generation activities.
• Maintain accurate records of calls and customer interactions.
• Communicate recurring customer feedback and concerns to team members.
• Work collaboratively to meet customer service and performance goals.
• Participate in ongoing training and professional development.

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly patient and professional demeanor.
• Customer-focused attitude.
• Strong problem-solving abilities.
• Comfortable communicating with customers by phone.
• Good organizational and multitasking skills.
• Reliable adaptable and motivated to learn.
• Previous call center customer service retail hospitality or sales experience is a plus but not required.

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service and communications experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching