Call Center Fraud Analyst

Take the lead at the frontline of our company as a Fraud Analyst. This is your opportunity to make an impact with AT&T a global leader in communications and technology in a career where well count on you to deliver a best-in-class customer experience.

Note: This position reports to our 1355 W University Dr. Mesa AZ location. If selected you must be able to report to this work location.

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

How Youll Make an Impact:

As a Fraud Analyst youll investigate fraud alerts on residence and business customers through inbound and outbound telephone calls correspondence and various computer systems. You will serve as a point of contact for law enforcement agencies and legal entities related to the fulfillment of subpoenas and court orders. Youll make decisions on suspending permanently disconnecting service and issuing credits based on fraudulent activity. Youll update various databases and systems with information associated with fraud as well as coordinate with departments regarding fraudulent activity re-establishment of service and verification of legitimate customer usage. You will serve as a point of contact for law enforcement agencies and legal entities related to the fulfillment of subpoenas and court orders.

Pay Transparency:

Our Call Center Fraud Analyst earns $27.90 per hour. Not to mention all the other amazing rewards that working at AT&T offers.

What your Day-to-Day Will Look like:

• Receive calls from customers and other departments regarding fraud activity. - Makes decisions regarding fraud disconnects fraud credits and coordinates with Credit & Collections on accounts with fraudulent activity.
• Provides 24-hour on-call support for law enforcement in emergency situations. - Assists internal security in investigating suspect fraudulent activity.
• Performs other clerical functions. Sort and/or files documents. May create filing systems or use electronic systems.
• Coordinates with other Carriers on shared fraud information.
• Gathers and compile data for reports or documents as requested.
• Perform credit investigations.
• Works independently with little supervision Whats in it for you Well provide you with paid training so you can hit the ground running. Along with a competitive

What we are looking for:

• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details

Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone

Ready to close the deal to your career Apply today!

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#LI-Onsite

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.