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Call Center Customer Service IV
Job Location:
Job Location:
Nashville, TN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
21 October 2026 (6 hours ago)
Posted:
Application Deadline:
18 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Call Center / Customer Service IV
Job Location: Nashville TN
Job Duration: 6 Months on W2
Job Description:
Summary:
Education/Experience:
Responsibility level:
Skills:
Major Job Duties and Responsibilities:
1. Technical Skills
2. Data Entry
3. Professional Skills
Job Location: Nashville TN
Job Duration: 6 Months on W2
Job Description:
Summary:
- Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Responsibilities include determining the clients issue offer possible solutions or providing follow-up as needed.
- May be inbound outbound or a combination of both.
- Typically has a High School diploma and customer service or call center experience. Skills include accurate documentation and excellent interpersonal and communication skills.
Education/Experience:
- High School Diploma or GED required
- 2-3 years customer service-related experience required.
Responsibility level:
- Exercises independent judgment with minimal direction from supervisor.
Skills:
- Verbal and written communication skills attention to detail customer service skills and interpersonal skills (Required)
- Strong ability to work independently and manage ones time (Required)
- Strong ability to accurately document and record customer/client information (Required) Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required)
- Previous experience with computer applications such as Microsoft Word and PowerPoint (Required)
Major Job Duties and Responsibilities:
- Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise refunding money and adjusting bills.
- Act as escalation point for clients/customers.
- Approve the referral of unresolved customer grievances to designated departments for further investigation.
- Review monitor and audit records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Solicit sale of new or additional services or products.
1. Technical Skills
2. Data Entry
3. Professional Skills
About Company
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