Call Center Collections Representative – Hybrid

This hybrid-remote position reports to our 12150 Research Parkway Orlando FL location; if selected you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.

This is your opportunity to be the voice of AT&T a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team youll redefine customer service creating meaningful connections with each customer helping them to stay connected to what matters the most.

How youll make an impact:

In this multi-faceted role youll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. Youll use effective communication and interpersonal skills to assist customers with sensitive billing situations negotiate payment arrangements and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty.

What your day-to-day will look like:

• Youll work in a fast-paced environment that handles a high volume of calls chats emails or other types of customer interactions.

• Youll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&Ts product and services to effectively service and retain customers.

• Youll be an expert at simplifying the explanation of customer bills rate plans and features of AT&Ts products and services.

• Youll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws guidelines and procedures.

• Youll support customers with credit/inbound and outbound collections activations customer service E-services revenue fraud business and technical/roaming support inquiries and other duties as required.

• In this full-time Hybrid position (40 hours/week) youll be working in center 3-4 days weekly and remotely from home 1-2 days weekly.Youll work a set schedule including breaks lunches and scheduled open time to ensure availability to answer the customers call and provide exceptional service.

• Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections retention sales channel coordination billing and adjustments and advanced technical support based on the needs of business.

What we are looking for:

• Call center or customer service experience.

• Ability to adapt in a dynamic fast-paced environment that caters to a variety of customer situations including defusing difficult customer situations and the ability to maintain a professional demeanor in stressful situations.

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day evening weekend or holiday hours. Occasional overtime may be required.

What you can look forward to:

• Paid training youll complete from home and additional resources to support you.

Our Pay Transparency:

Our earn Call Center Collections Representatives make between $18.68 to $21.80 additional incentives. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Visioncoverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone

WFH Requirements:

• You will need verified internet service (secure reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk chair electrical outlet direct LAN connection). AT&T will provide all of the equipment youll need to get started! (keyboard monitor computer mobile device etc.)

• Your workspace will need to be in alignment with WFH standards (e.g. technical security physical noise levels Clean Desk policy etc.) and participate in workspace audits (e.g. remote desktop observation call and screen recordings live webcam monitoring pictures of workspace setup video chats etc.).

• You will need to be available accessible and accountable to work during established work schedules and shifts follow technical support processes comply with organizational security and compliance standards trainings performance management recurring management routines manual and automated remote monitoring policies etc.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology devices and our entire lineup of products services and promotions. If youre ready to take the lead as the voice of AT&T wed love to hear from you! If you are considering jobs like Wireless Sales Call Center Representative Customer Service Representative Inbound Sales Representative or Call Center Agent this career move would be a great fit!

Your future is calling. Apply today!

#LI-Hybrid

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AT&T and its subsidiaries are committed to equal employment opportunity. All hiring promotion and other employment decisions remain merit-based and free from discrimination on the basis of race color religion religious creed national origin ancestry age sex sexual orientation gender gender identity gender expression physical disability mental disability pregnancy medical condition genetic information marital status citizenship status military status veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.