Call Center Appointment Scheduler Specialist ( Day or Night )

Remote Call Centre Appointment Scheduler

Company: Heartland Dental

Location: Remote (United States Based)

Employment Type: Full-Time

Salary: $28 - $42 USD per hour


About Heartland Dental

Heartland Dental is a leading Dental Support Organisation (DSO) dedicated to providing world-class non-clinical administrative support to dentists hygienists and their teams. What started with a single dental practice has grown into a network supporting over 2800 doctors in more than 1700 locations across the United States. Our unique doctor-led culture and business model empower dental professionals to focus on delivering the highest quality patient care while we manage the day-to-day administrative workflow. Our mission is to support dental teams as they serve their communities enabling them to build exceptional careers and deliver outstanding value.


Job Overview

We are seeking a motivated and detail-oriented Remote Call Centre Appointment Scheduler to join our dedicated this vital role you will be a crucial first point of contact for patients responsible for efficiently managing appointments across numerous supported dental practices. The ideal candidate is an exceptional communicator with a passion for delivering excellent customer service and the ability to thrive in a fast-paced remote environment. This position offers flexibility with both day and night shifts available.


Key Responsibilities

Professionally handle high volumes of inbound and outbound calls to schedule confirm and reschedule patient appointments.

Accurately manage and coordinate appointment diaries for multiple dental practices ensuring optimal scheduling and efficiency.

Provide patients with essential information regarding dental services practice locations and appointment preparation.

Meticulously update and maintain patient records within our database with a high degree of accuracy.

Deliver an outstanding level of customer service resolving patient enquiries with empathy and professionalism.

Collaborate effectively with internal teams and dental practice staff to ensure a seamless patient experience.

Consistently meet and exceed individual and team performance targets.


Qualifications and Skills

Proven experience in a customer service call centre or appointment scheduling role is essential.

Exceptional verbal and written communication skills with a professional and courteous telephone manner.

Strong organisational and multitasking abilities with a keen eye for detail.

Proficiency in using computers and familiarity with CRM systems or scheduling software.

A self-motivated individual with the discipline to work effectively in a remote setting.

The flexibility to work various shift patterns to meet business needs including days and/or nights.

Previous experience in the dental or healthcare industry is highly desirable but not required.

BENEFITS

• 401(k)
• 401(k) Matching
• AD&D Insurance
• Health Insurance
• Health Savings Account
• Dental Insurance
• Disability Insurance
• Vision Benefits & Discounted Services
• Employee Assistance Program
• Employee Discount
• Life Insurance
• Opportunities for Advancement
• Paid Time Off
• Paid Training
• Professional Development Assistance
• Referral Program