Café Ambassador Domain NORTHSIDE

Do you find your purpose in empowering others As a Café Ambassador you are the face of Capital Ones mission to change banking for good. Weve broken the mold of traditional bankingyou wont be found behind a teller line or a glass window. Instead youll move throughout the Café bridging the gap between digital innovation and human connection.

In this role youll act as a high-end service specialist and a guide to digital banking. You arent just serving a community; youre building one by bringing Capital Ones mission to life within a vibrant modern community hub.

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide not a baristayou wont be serving coffee!)

• Serve as a Brand Advocate: Youll share the value of Capital Ones products and services through genuine conversation rather than transactions. Because we focus on the guest experience this role is free from traditional sales goals or high-pressure tactics. Your success is measured by the quality of the connection not a quota.

• Simplify the Complex: Guide customers through our digital ecosystem helping them master mobile tools and troubleshooting tech challenges with ease.

• Facilitate Purposeful Impact: Host and support local events that promote financial health. Youll act as a brand steward working within the framework of Capital Ones established programs and strategic community partnerships to ensure our impact is professional focused and effective.

• Advocate & Problem-Solve: Youll advocate for our customers problem solve and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important and de-escalation may be a complex part of your role supporting our customerswell ensure youre supported with the tools resources and experience to ensure youre up for the challenge!

• Act as a Culture Carrier: Foster a supportive inclusive environment where every guest feels welcome. Youll be a team player who possesses a strong attention to detail a positive attitude and the ability to be flexible and embrace change.

• Stay Agile & Engaged: This isnt a traditional behind-the-desk banking role. Youll be on the move and active throughout the day moving through the Cafe to connect with the community and support the flow of the guest experience.

This isnt just a jobits work with a mission. Because weve removed the pressure of traditional sales quotas you are free to focus on the depth of your impact on customers teammates and the community. We provide an inclusive environment where we invest in your confidence service mindset and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

We provide a comprehensive benefits package designed to fuel your journey. Whether youre using our education assistance to prepare for your next career move or taking advantage of our mental and physical health resources to stay at your best we invest in you as a whole person. Our goal is to ensure that wherever your career takes youwithin Capital One or into the wider worldyou leave the Cafe stronger than when you started.

• Day 1 coverage for Medical Dental Vision and Prescriptions plus Flexible Spending Accounts Life and Disability Insurance

• Paid Time Off

• Education Assistance

• Matching 401(k) contribution up to 7.5%

• Paid Parental Leave

• Mental Health support

• Back-up Child or Elder Care

• Fit check Covered. Well hook you up with our signature Threads lineour treat

• Custom beverage while working

• And much more!

• Support surrounding Cafés as needed within a 50 mile radius with occasional opportunities to assist other locations in the broader Region.

• Available to work a flexible schedule including nights weekends and holidays with hours and days subject to change.

• While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws the ability to adapt to business-driven schedule adjustments is required.

• Applicants must be able to attend all required training sessions which may occur on a schedule differing from the primary shift.

• Lifting up to 25 pounds and moving/standing for extended periods of time

• Regular and consistent attendance

• High School Diploma GED or Equivalent Certification

• At least 1 year of Retail Sales or Customer Service experience

• Associates degree

• 2 years of banking experience

• 2 years of Retail or Customer-facing experience

• Proficient in G-Suite

• Strong written and oral communication skills

Does this sound like the career move youve been looking for Lets build the future of banking together!

After you apply

You may be required to take an assessment. It takes about 35 minutes to complete. If youre selected to move forward one of our recruiters will reach out to tell you more about the role and answer your questions.

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).