CAD Administrator Emergency Communications (911)

Vail Public Safety Communications Center (VPSCC)

Expected Hiring Range: $40-$52 per hour

Help power the technology behind public safety in one of the nations premier mountain communities.

The Vail Public Safety Communications Center (VPSCC) is seeking a CAD Administrator to lead the administration maintenance and continuous improvement of our Computer Aided Dispatch (CAD) system and its connected technologies. This position plays a critical role in ensuring dispatchers and first responders have reliable accurate and efficient technology to support emergency response throughout Eagle County.

As the CAD Administrator youll serve as the subject matter expert for our CAD environment working closely with dispatch personnel public safety agencies Information Technology GIS vendors and regional partners. Youll manage system configuration troubleshooting upgrades reporting data integrity and training while helping evaluate and implement new technologies that improve emergency communications.

This role is ideal for someone who enjoys solving complex technical problems collaborating across multiple agencies and making a direct impact on public safety.

Were looking for someone who brings a blend of technical expertise analytical thinking and a commitment to exceptional public service.

Required Qualifications

• Minimum of three (3) years of progressively responsible technical support experience in a public safety communications or dispatch environment.
• Experience administering or supporting Computer Aided Dispatch (CAD) systems.
• Strong understanding of CAD workflows system configuration troubleshooting and data management.
• Ability to analyze system performance identify data integrity issues and implement effective solutions.
• Experience working with software vendors and coordinating system maintenance upgrades and technical support.
• Excellent communication and interpersonal skills with the ability to collaborate across departments and partner agencies.
• Ability to prioritize multiple projects and respond effectively in a fast-paced mission-critical environment.
• Willingness to work occasional evenings weekends holidays and on-call assignments to support critical system operations.

Preferred Qualifications

• Associates or Bachelors degree in Information Systems Emergency Management Computer Science or a related field.
• CAD Administrator certification or equivalent training.
• Current CAD System Subject Matter Expert (SME) coursework.
• Experience with Records Management Systems (RMS).
• GIS experience within public safety or local government environments.
• Working knowledge of ArcGIS/ArcView or other mapping technologies.

At the Town of Vail your work directly supports the safety of residents visitors first responders and partner agencies throughout Eagle County. Every improvement you make helps emergency responders perform at their best when seconds matter.

Join a collaborative team that includes dispatchers police officers firefighters IT professionals GIS specialists and regional public safety partners who share a commitment to innovation teamwork and outstanding service.

Live and work in one of Colorados most iconic mountain communities. Whether your passion is skiing snowboarding hiking biking fishing or simply enjoying the outdoors Vail offers an unmatched year-round lifestyle.

The Town of Vail offers an outstanding total rewards package including:

• Competitive salary
• Medical dental and vision insurance
• Generous paid vacation sick leave and holidays
• Colorado PERA retirement and supplemental retirement savings opportunities
• Employer-paid life and disability insurance
• Employee wellness programs
• Professional development and training opportunities
• Tuition assistance
• Employee housing resources (subject to availability)
• A supportive culture that values innovation collaboration and work-life balance

Join us in supporting the technology that helps protect one of Colorados most vibrant communities. If youre passionate about public safety technology and thrive in a collaborative mission-driven environment wed love to hear from you.