Cabin and Administrative Supervisor

Who we are:

Would you like to work for a stable secure and fast-growing airline where you will be stimulated challenged and have the opportunity to develop your career If so read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)
• Salary: $41190.24 / yr

How will you make an impact

Responsibilities

• The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
• Supports the Manager in meeting operational performance targets and monitoring the station operation budget
• Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
• Reviews and standardizes procedures to improve efficiency within the operation
• Maintains overall station compliance as well as compliance of personnel with administrative policies procedures safety rules and any Company or government regulations
• Investigates and resolves customer service issues as well as operation issues
• Participates on operational conference calls station audits and prepares various reports
• Coordinates activities with local airport management community regulatory agencies and other stations or headquarters staff
• Maintains records such as time and attendance personnel files and performance
• Will provide guidance to the team on performance issues as well as coach and counsel employees.
• As necessary the Supervisor will work in the operation during peak or irregular periods

Who are we looking for

Requirements:

• Minimum Age: 18
• High school diploma or GED equivalent
• College coursework or college degree desirable

• Possess a valid unexpired and unsuspended REAL ID-compliant state drivers license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.

• Previous work experience in an airline or airport capacity such as all operational phases of an airline ground handling or airport management
• Proven leadership and analytical skills
• Ability to effectively and efficiently manage multiple and often competing priorities
• Demonstrated ability to communicate verbally and in writing
• Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
• Possess the legal right to work in the United States
• Must be able to read write fluently speak and understand the English language
• Previous working experience in a team lead supervisory or managerial role preferred
• Minimum one year customer service experience preferred
• Must be able to perform all duties under sometimes stressful conditions beyond the employees control while attempting to influence a favorable impression of American Eagle and American Airlines
• Must be able to work with minimal supervision report to work regularly and on-time and be this role strong organizational decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical

Please note: The description is intended to provide a brief overview of the position. Its not intended to be an exhaustive list of all responsibilities duties expectations and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

Envoy Air Inc. a wholly owned subsidiary of American Airlines Group provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines Inc. following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving Texas with hubs in Dallas/Fort Worth Chicago and Miami with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter@EnvoyAirCareers on Instagram@EnvoyAirCareers and on Facebook at Experience:

Manager