BWH BWFH Operations Specialist Substance Use Disorders
Job Location:
Boston, MA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Operations Specialist Programs in Substance Use & Addiction ServicesHelp keep innovative compassionate addiction care moving forward across Mass General Brigham. The Operations Specialist provides multisite operational and administrative support for the Programs in Substance Use & Addiction Services (PSAS) with primary responsibility for the Brigham and Womens Hospital Addiction Consult Team and Bridge Clinic and the Brigham and Womens Faulkner Hospital Addiction Recovery Program.
Why This Role Matters:
In this highly collaborative role you will partner with physicians nursing behavioral health and administrative leaders to support a continuum of inpatient and outpatient addiction care. You will help strengthen daily operations patient access team coordination and the successful implementation of new programs and improvements across multiple sites.
What Youll Do:
Coordinate day-to-day operations across BWH ACT BWH Bridge Clinic and BWFH ARP while flexing to support other PSAS programs.
Partner with clinical and administrative leaders to support efficient workflows patient access scheduling consult management census tracking and coverage.
Maintain provider staff trainee and program schedules; communicate operational changes and coordinate coverage.
Coordinate onboarding and offboarding including access equipment workspace orientation credentialing and shared resources.
Lead operational projects and new initiatives by maintaining plans tracking deliverables and supporting implementation of new workflows programs technology and cross-training.
Monitor Epic reports schedules clinical volumes utilization staffing and other performance data; prepare routine and ad hoc reports presentations and analyses.
Provide high-level administrative and meeting support including complex calendars agendas minutes action items communications records purchasing and event logistics.
Identify operational gaps troubleshoot issues improve processes and support quality regulatory readiness and compliance requirements.
Provide flexible onsite and administrative cross-coverage during staffing transitions vacancies program growth and periods of increased need.
Qualifications
- At least 23 years of healthcare administrative or operational experience.
- Associates degree required; bachelors degree in business Healthcare Administration or a related field preferred.
- Experience in a hospital ambulatory behavioral health addiction treatment or similarly complex healthcare environment preferred.
- Experience with project coordination scheduling onboarding data reporting or multisite operations preferred.
Additional Job Details (if applicable)
- Excellent organization communication problem-solving and attention to detail.
- Ability to work independently take initiative anticipate needs and follow work through to completion.
- Ability to manage competing priorities complex schedules projects and deadlines in a fast-paced multidisciplinary environment.
- Professional collaborative approach with clinical teams administrative partners senior leaders and internal and external stakeholders.
- Proficiency with Outlook Excel Word PowerPoint Loop and Teams; Epic and familiarity with MGB systems preferred.
This is a primarily in-person multisite role with regular presence at BWH and BWFH and onsite support at MGH and other MGB PSAS locations as needed. Local travel between sites is required with limited remote work based on operational needs. This position has no direct supervisory responsibility but provides workflow guidance training orientation and project coordination. The Operations Specialist also demonstrates responsible stewardship of MGB resources and supports purchasing invoices operational expenditures resource utilization and revenue cycle activities as assigned.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$48547.20 - $69409.60/AnnualGrade
5EEO Statement:
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
