Business Systems Support Specialist

Location: Everett WA (Hybrid - 3 days onsite)

JOB SUMMARY:

The Business Systems Support Specialist is a hands-on commercial systems and master data specialist who keeps critical Quote-to-Cash processes operating accurately and efficiently.The role performs and governs day-to-day work across pricing customer master item and product maintenance EDI order management and related ERP processes. It is best suited for someone who has directly maintained commercial data and configurations in Oracle or a comparable ERP environment and understands how those changes affect orders invoices customers products and downstream systems.

This is not a traditional project-focused Business Systems Analyst position. The Specialist spends a significant portion of the role investigating operational issues completing controlled system and data maintenance validating results and keeping transactions moving. The position also independently handles complex exceptions applies sound judgment within established controls recommends improvements supports projects and testing as a functional subject matter expert and helps strengthen standard work and data governance.

The role partners closely with Order Management Sales Operations Finance IT Supply Chain Customer Support Product Management and global counterparts. Success requires a balance of detailed execution business process knowledge analytical problem solving customer focus and the ability to communicate clearly across functions.

HOW WE WORK:

At Fluke we strive to deliver meaningful outcomes for customers and colleagues through accountability collaboration continuous improvement and innovation. This role is expected to approach challenges with curiosity move with urgency and purpose seek opportunities to improve business processes and build trusted partnerships across functions while maintaining the highest standards of quality and integrity.

JOB RESPONSIBILITIES:

Hands-on Commercial Systems & Data Support

• Serve as a subject matter expert for commercial systems and Quote-to-Cash processes.
• Provide day-to-day support and maintenance for ERP and commercial systems while ensuring data accuracy and integrity.
• Create update validate and audit commercial data and configurations including customer accounts and hierarchies item and product attributes pricing discounts terms promotions cross-references and related controls.
• Process approved data loads mass updates system configuration changes and operational requests in accordance with established approvals documentation and control requirements.
• Support product lifecycle activities including new product introductions product changes transfers reinstatements and obsolescence across ERP PLM PIM CRM and eCommerce processes.
• Support EDI trading partner onboarding customer and item setup transaction monitoring testing exception correction and issue resolution.
• Complete and support commercial and finance-related transactions such as pricing corrections credit or invoice adjustments customer account maintenance and other approved Quote-to-Cash requests.

• Monitor and triage tickets EDI exceptions system errors and urgent business requests based on customer impact operational risk and business priority.
• Investigate pricing customer item order invoice EDI and system issues to determine whether the cause is data configuration process training or a system defect.
• Resolve business-owned data and configuration issues directly; gather clear evidence business context and steps to reproduce when escalation to IT is required.
• Coordinate with Order Management Finance Sales IT and other partners to resolve time-sensitive issues and communicate status through completion.
• Document issue details decisions corrective actions and resolution steps to improve consistency and reduce repeat work.

• Act as a steward for commercial master data pricing governance process controls and system configuration standards.
• Validate completed changes and perform audits or spot checks to confirm accuracy downstream impact and compliance with approved business rules.
• Maintain complete records and supporting documentation for internal Fortive and external audit requests.
• Identify control gaps data quality risks and recurring errors; recommend and implement practical corrective actions.

• Identify opportunities to simplify business processes and improve stakeholder experience while balancing operational efficiency governance requirements and customer needs.
• Lead investigation and resolution of complex system and process issues.
• Lead facilitate and contribute functional expertise to cross-functional projects and Kaizen events while balancing project work with daily operational priorities.
• Apply FBS principles including PDCA Daily Management Root Cause Problem Solving Standard Work and Kaizen.
• Develop standard work and performance metrics to sustain improvements.
• Develop and maintain standard operating procedures job aids training materials process flows and other documentation for repeatable work.
• Support system implementations enhancements and deployments by providing business requirements process context test scenarios user acceptance testing defect documentation and production validation.
• Coach business users and teammates on correct processes system usage and controls helping build capability and self-sufficiency.
• Use operational metrics and work queues to identify trends prioritize improvements and prevent requests from stalling.
• Foster a culture of continuous improvement by sharing best practices and helping teams adopt more effective ways of working.

• Build trusting relationships across functions through transparency accountability knowledge sharing and mutual respect.
• Empower business users through coaching training and guidance that enables greater self-sufficiency and stronger business outcomes.

Required Qualifications:

• Bachelors degree in Business Information Systems Operations Supply Chain Finance or equivalent work experience.
• 5 years of relevant experience in ERP operations commercial operations business systems support master data order management pricing administration customer operations or a related function.
• Hands-on experience using Oracle SAP or another enterprise ERP to maintain or support at least two of the following: pricing customer master item or product data order management EDI billing or Quote-to-Cash processes.
• Experience executing and validating data maintenance uploads mass changes and system configuration updates in a controlled business environment.
• Demonstrated ability to troubleshoot transactional and system issues identify root causes and coordinate sustainable resolution across business and technical teams.
• Strong attention to detail and a record of maintaining data accuracy while managing multiple requests priorities and deadlines.
• Experience documenting operational procedures standard work process flows business rules or system requirements.
• Strong written and verbal communication skills and the ability to work effectively with business users functional leaders and IT partners.
• Advanced proficiency with Microsoft Excel for data review reconciliation validation and analysis.

• Oracle Fusion or E-Business Suite experience especially Order Management Advanced Pricing customer master item setup accounts receivable or related commercial modules.
• Experience with EDI trading partner setup transaction troubleshooting cross-reference maintenance or EDI customer onboarding.
• Experience supporting PLM PIM CRM eCommerce ServiceNow Power BI or other systems connected to commercial operations.
• Knowledge of master data management data governance audit controls and change management practices.
• Experience with user acceptance testing requirements gathering process mapping system implementations or business process improvement.
• Working knowledge of Fortive Business Systems (FBS) Lean Six Sigma or continuous improvement methodologies.