Business Systems Support Analyst (Onsite)

The main responsibility of the Business Systems Support Analyst is providing technical support for employees across desktop computers laptops mobile devices software applications and network services. This role is responsible for troubleshooting IT issues managing user accounts and access supporting Microsoft 365 and assisting with technology projects.We are seeking an individual who is looking to broaden their horizons and be involved in a variety of areas within information technology. This is an onsite role working at our Americas HQ in West Dundee Illinois supporting employees at sites across the entire region.

Principal Duties & Responsibilities

• Resolve helpdesk tickets and
• Provide telephone/remote technical support to end users
• Provide on-site troubleshooting training and tech support at the desktop level
• Assist with network issues
• Configuration and support of basic desktop notebook and network printers software and hardware
• Resolve helpdesk tickets and document processes and procedures using ITIL compliant ticket management system
• Install setup and troubleshoot Microsoft Windows operating systems on desktop and notebook PCs including the Microsoft 365 suite
• Create user accounts and workspace set-up
• Support an ERP system for a sales and distribution organization
• Perform administrative tasks on VOIP PBX as well as setup and support various smartphone OS
• Other duties as assigned or requested

Qualifications

Education and Experience: Minimum

• Bachelor of science in Information Technology preferred; relevant courses and Microsoft certification(s) strongly encouraged
• Prior experience in a help desk environment (end-user support) in a multi-site environment strongly recommended
• Prior experience working with (and understanding of) Microsoft Server and desktop operating systems including Active Directory and Azure Cloud services
• This position may require the use of and access to export-controlled data. The applicant must demonstrate eligibility to use and access such export-controlled data. The purpose of this requirement is to ensure compliance with U.S. export control laws

Education and Experience: Preferred

• Prior experience supporting a virtualized multi-site corporate network
• Experience working with Microsoft Power Platform SharePoint
• Experience working with Microsoft Dynamics 365
• Bi-lingual in Spanish or Portuguese

Knowledge Skills and Abilities Competencies

• Proficient problem solving and analytical ability
• In-depth knowledge of wired and wireless networking
• Good verbal and written communication skills to provide technical assistance in person via phone or electronically and create IT documentation
• Strong organizational skills and ability to multitask
• Interpersonal skills: Verbal Written Conflict-management

Compensation Range (Annual)

• $65000 to $75000(depending on level and location)

In an effort to comply with local legislation as well as to provide greater transparency to candidates regarding cash compensation Renishaw sets standard pay ranges for all U.S.-based roles as established by job function level and geographic location. Final offer amounts are determined by multiple factors including candidate experience and expertise as well as geographic location and may vary from the amounts listed above.

Equal opportunity employer. This company considers candidates regardless of race color religion sex sexual orientation gender identity national origin disability or veteran status. Affirmative action employer of minorities females veterans and individuals with disabilities.

Benefits

Renishaw offers a competitive comprehensive benefits package for employees including health dental and vision benefits a 401K plan with company match flexible spending accounts life insurance short- and long-term disability vacation and personal time paid company holidays and an employee assistance program.

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If you need any assistance seeking a job opportunity at Renishaw or if you require reasonable accommodation with the application process please call or contact us at .