Business Systems Manager
Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Business Systems Manager
Department: IT & Digital Transformation
Schedule: Full-Time Salary Exempt
Be Part of Transforming How We Work
Frederik Meijer Gardens & Sculpture Park is seeking a Business Systems Manager to lead the strategy optimization and evolution of the technology platforms that support our organization.
This is a hands-on leadership role at the intersection of business strategy technology data and process improvement. With primary ownership of Salesforce and responsibility across a broader ecosystem of business applications youll partner with leaders throughout the organization to understand how work gets done identify opportunities to make it better and translate business needs into scalable technology solutions.
Youll bring the technical depth to understand systems firsthand the business acumen to see opportunities beyond individual requests and the leadership skills to build capabilities that support Meijer Gardens now and into the future.
Why This Role Matters
Technology should do more than support existing processes: it should help the organization work smarter.
The Business Systems Manager will help shape how Meijer Gardens uses technology to improve efficiency automate processes strengthen data and reporting and scale operations. While Salesforce is a core area of ownership this role is intentionally broader: youll work across systems and priorities support wider IT and Digital Transformation initiatives and help determine where technology can create the greatest organizational value.
Youll also build and lead a small Business Systems team establishing the practices priorities and capabilities needed to deliver reliable and increasingly sophisticated solutions.
What Youll Do
Business Systems Strategy & Transformation
- Own and evolve the strategy roadmap governance and continuous optimization of Salesforce and other assigned business systems.
- Identify and drive opportunities for process improvement automation scalability and standardization across the organization.
- Partner with business and IT leaders to prioritize technology investments and ensure system capabilities support organizational goals.
- Serve as a strategic technology partner to departments across Meijer Gardens translating operational needs and challenges into effective system solutions.
- Gather and analyze business requirements evaluate processes and recommend configurations enhancements integrations or other solutions.
- Look beyond individual requests to identify root causes cross-functional opportunities and solutions that can scale across the organization.
- Provide primary leadership and ownership of the Salesforce platform including architecture configuration workflows flows objects validation rules integrations and user adoption.
- Oversee system enhancements releases testing change control and ongoing optimization.
- Support and develop expertise across additional enterprise applications and broader IT initiatives rather than operating solely within a single platform.
- Strengthen data integrity governance consistency and accessibility across business systems.
- Oversee dashboards reporting and analytics that help leaders make informed data-driven decisions.
- Partner with stakeholders to improve data visibility and promote effective use of organizational information.
- Build lead coach and develop a high-performing Business Systems team.
- Establish effective operating rhythms delivery standards documentation and system-management best practices.
- Manage workload and priorities while developing internal capabilities that reduce dependency on outside resources and strengthen long-term organizational capacity.
What You Bring
Required Qualifications
- Bachelors degree in Information Technology Computer Science a related field or an equivalent combination of education and experience.
- 8 years of progressive experience in business systems administration enterprise applications or advanced IT support.
- Strong knowledge of Salesforce architecture configuration administration and best practices.
- Demonstrated ability to translate business needs into practical scalable technology solutions.
- Experience identifying and implementing process improvements automation and system enhancements.
- Strong analytical problem-solving communication and organizational skills.
- Experience partnering with stakeholders across multiple business functions.
- Leadership experience or demonstrated ability to build lead and develop a team.
- Salesforce Administrator Advanced Administrator or related certifications.
- Experience with reporting analytics dashboard development and data governance.
- Experience with integrations and interconnected business systems.
- Experience supporting multiple enterprise applications and balancing competing technology priorities.
- Experience leading system implementations enhancements or transformation initiatives.
What Makes This Opportunity Unique
- Shape a growing function: Help define how Business Systems operates and build the teams capabilities for the future.
- Influence organization-wide transformation: Work across departments to solve problems that affect how Meijer Gardens operates.
- Own a critical platform without being limited to it: Lead Salesforce while developing experience across a broader technology ecosystem.
- Turn ideas into measurable improvements: Identify opportunities for automation efficiency scalability and better decision-making.
- Combine strategy with hands-on expertise: This isnt a role that simply delegates technical workyoull have the opportunity to understand problems deeply and help drive solutions.
Our Values
We seek team members who embody our shared Values:
- Welcoming: Fostering joy and an inclusive accessible environment for everyone
- Excellence: Approaching all we do with world-class intentionality
- Innovation: Creating engaging experiences in art culture and nature
- Integrity: Operating with honesty transparency and accountability
- Stewardship: Preserving and enhancing our community and resources
If you enjoy connecting technology with real business challenges finding smarter scalable ways of working and leading both systems and people through meaningful change wed love to hear from you!
Working Conditions:This position works primarily in an office environment with regular interaction across departments and throughout Meijer Gardens campus. The role requires frequent computer and systems work the ability to manage multiple priorities and work effectively under pressure and occasional work in grounds exhibition or outdoor areas. Flexibility may occasionally be required to support system implementations organizational needs events evenings weekends or holidays.
Physical Requirements: This role requires basic mobility throughout office grounds and exhibition areas; the ability to observe information at close range and communicate accurately with others; and regular use of computers and other office technology. The position may occasionally involve equipment setup or handling objects weighing up to 25 pounds.
As part of our onboarding process all new hires are required to complete our background check.
Frederik Meijer Gardens & Sculpture Park is an Equal Opportunity Employer.
We believe in fostering a diverse and inclusive workplace.
Required Experience:
Manager
