Business Subject Matter Expert

Tasks:

• Contractors Key Person shall:
• Review and analyze project requirements user stories use cases process flows and acceptance criteria for clarity completeness and testability.
• Maintain and update the requirements traceability matrix (RTM).
• Create update and maintain UAT test cases scenarios test data and test suites.
• Contribute to UAT test plans outlining testing scope approach environments schedule resources and risks.
• Execute manual UAT test cases and document detailed results including evidence discrepancies and validation outcomes.
• Participate in test case review sessions and identify automation candidates for collaboration with automation engineers.
• Support regression testing and verify defect fixes to ensure system stability.
• Support exploratory testing targeted bug hunts and adhoc validation activities.
• Log defects with clear reproduction steps supporting documentation and expected behavior; retest defects and confirm resolution. Using JIRA as provided by GI for logging defects.
• Perform or support integration testing across systems APIs services and interfaces affecting Marketplace operations.
• Contribute to or support load performance security and accessibility testing.
• Prepare request or curate test data required for UAT cycles.
• Validate UAT readiness including requirements environments tools and data availability.
• Participate in defect triage contributing to assessments of priority severity and business impact.
• Provide guidance coaching and support to business SMEs participating in UAT.
• Develop and maintain UAT best practices documentation templates and training materials.
• Provide daily/weekly test metrics summaries and progress updates to program leadership.
• Fully participate in Scrum ceremonies (If applicable) including planning refinement standups demos and retrospectives.
• Contribute to release readiness assessments and go/nogo recommendations.
• Learn and apply basic automation concepts and collaborate with automation engineers where applicable.
• Identify continuous improvement opportunities for UAT processes tools and crossteam collaboration.
• Serve as a Business SME Tester responsible for validating system behavior from an endtoend business perspective.
• Develop user acceptance test cases
• Execute testing
• Ensure that system outputs align with Marketplace policy operational workflows and federal and state regulations.

Required Skills and Experience:

• Strong understanding of UAT methodologies SDLC and Agile/Scrum frameworks.
• Ability to analyze business and technical requirements and translate them into effective test cases.
• Experience designing and executing complex test scenarios.
• Proficiency using test management and defect tracking tools (Azure DevOps Jira etc.).
• Strong analytical and problemsolving skills.
• Excellent communication skills for both technical and nontechnical audiences.
• Ability to prioritize work manage time effectively and operate with limited supervision.
• Understanding of accessibility standards (WCAG) security testing fundamentals and performance considerations.
• Ability to identify risks and propose mitigation strategies.
  Strong interpersonal and collaborative skills.

Marketplace domain expertise:

• Deep understanding of Health Insurance Exchange (HIX) operations including differences between SBMs and SBMFPs.
• Experience supporting Oregons current SBMFP environment and the ability to translate that knowledge to the upcoming SBM model.
• Strong knowledge of ACA Marketplace policy including eligibility enrollment plan management account transfers redeterminations and consumer assistance.
• Advanced understanding of Marketplace interactions with state Medicaid systems including MAGI rules account transfers coordinated eligibility and data exchange requirements.
• Understanding of Marketplace impacts on carriers assister programs enrollment partners and call center operations.
• Ability to convert Marketplace policy CMS guidance and regulatory requirements into system rules business logic and UAT test scenarios.

In addition the ideal candidate will have skills and experience in:

• Experience working in a Health Insurance Exchange (HIX) environment including experience within Oregons current StateBased Marketplace using the Federal Platform (SBMFP) or experience working in a fully StateBased Marketplace (SBM).
• Advanced understanding of Marketplace operations including eligibility enrollment workflows plan management account transfers redeterminations and consumer assistance functions.
• Experience supporting or integrating Marketplace operations with a state Medicaid system including MAGIbased eligibility account transfers and coordinated eligibility processes.
• Advanced understanding of ACA rules and regulations including APTC/CSR eligibility enrollment rules special enrollment periods and federal reporting/compliance requirements.
• Familiarity with test automation frameworks (Selenium Playwright Robot Framework etc.).
• Experience preparing or managing complex test data sets.
• Background or training in business analysis or broader QA disciplines beyond UAT.

Working Conditions:

• Remote setting following agency policy.
• Workload may increase during release cycles and major project milestones.
• Requires coordination with crossfunctional teams across OHA OIS carriers assister networks contractors and vendor partners.
• May require occasional extended hours during critical production cycles.

Covendis rate card description for aBusiness Subject Matter Expert:

Provide proven specialized experience from related businesses or organizations as well as system integration and technology experience. Expertise could include various technologies and roles including SME in product and software or functional areas. Bachelors degree with 10 years experience in computer science IT or related field. 10 years proven experience in a variety of technologies and roles including SME in product and software or functional areas. This role encompasses working with Mid and Senior management and stakeholders in an organization.