Business Solutions Analyst (Hybrid)

The Business Solutions Analyst Enterprise Platforms a role often titled Business Systems Analyst is a hands-on ownership-driven position that both defines how NYPCCs business and clinical systems should work and builds it. This individual partners with departments across the organization to understand their needs (the analysis) and then configures administers and continuously optimizes our platforms to meet them (the build). The immediate priority is to become NYPCCs in-house expert on our new cloud-based EHR Arize by Cantata Health as we migrate from our legacy system ensuring the platform is configured to support person-centered care efficient clinical and administrative workflows and full regulatory compliance. Prior Arize experience is not expected; you will learn the platform alongside the vendors implementation team and what matters is a proven record of hands-on configuration on a comparable system.

Over time the role expands to take ownership of additional configurable platforms such as Salesforce and our Learning Management System maximizing the value of the technology NYPCC has invested in.

Success in this role is defined by ownership: proactively partnering across the agency spotting opportunities others miss and shaping the roadmap for our platforms rather than simply responding to requests.

Reporting to the Vice President Strategy & Business Operations this is a growth-oriented role with a clear path to Manager Business Applications as NYPCC centralizes ownership of its enterprise platforms.

Responsibilties:

EHR Configuration & Optimization (Primary Focus)

• Serve as NYPCCs in-house subject-matter expert on the new cloud EHR owning its day-to-day configuration and administration.
• During the migration embed with the implementation team shadow the vendors build and be fully prepared to own the platform independently at go-live.
• Configure and continuously optimize EHR workflows screen layouts forms custom fields business rules security roles and reports in a controlled compliance-safe manner.
• Diagnose and resolve configuration issues and proactively identify enhancements that improve clinician and staff efficiency and the client experience.

Business Analysis & Solution Design

• Proactively partner with clinical billing quality/compliance HR and operations teams to understand their workflows challenges and goals.
• Translate business and clinical needs into clear requirements and working system configuration.
• Build own and prioritize a transparent roadmap and backlog of platform improvements identifying opportunities on your own initiative not simply fulfilling assigned requests.
• Map current-state processes and design improved future-state workflows enabled by the platform.

Enterprise Platform Administration & Growth

• As capacity allows beyond the EHR take on declarative administration of Salesforce partnering with NYPCCs external Salesforce consultant for code-level development.
• Support the HR team in fully leveraging and optimizing the Learning Management System (LMS).
• Identify and scope automation opportunities and partner with NYPCCs RPA developer to implement them.
• Take on additional business and clinical platforms over time as the organization centralizes system ownership.

Release Change & Configuration Management

• Establish and follow right-sized change-control practices: sandbox-to-production promotion testing documentation and version tracking.
• Ensure thorough testing so configuration changes never disrupt live clinical or billing workflows.
• Maintain clear current documentation of configurations decisions and standards.

Security Compliance & Data Integrity

• Design and maintain role-based access and security aligned with HIPAA HITECH 42 CFR Part 2 OMH DOH and Medicaid requirements.
• Support audits data-integrity initiatives and regulatory reporting.
• Partner with the organizations Managed Service Provider (MSP) to uphold NYPCCs privacy security and data-stewardship standards.

User Enablement & Support

• Provide Tier-2 configuration support to end users and grow a network of departmental super-users.
• Train clinical and administrative staff to use platforms effectively and confidently.
• Build and maintain reports and dashboards that give leadership visibility into operations.

Vendor Collaboration

• Serve as the day-to-day liaison to the EHR vendor and manage the deliverables of platform consultants (Salesforce RPA).
• Escalate and track vendor issues to resolution.

Value & Continuous Improvement

• Track and report the value delivered adoption hours saved and reduced outsourced configuration spend.
• Continuously look for ways to help NYPCC get more out of the platforms it already owns.

Miscellaneous

• Other duties and special projects as assigned by leadership.

Qualifications :

• 36 years configuring and administering at least one declarative low-code SaaS platform in production (e.g. an EHR/EMR Salesforce Workday or NetSuite) hands-on build experience is essential to this role.
• Demonstrated business analysis skills: requirements gathering process mapping and translating business needs into working system configuration.
• A demonstrated record of ownership and initiative identifying improvements no one assigned and driving them to completion.
• A learning mindset and the drive to grow into broader platform ownership over time.
• Strong change-management discipline and sound instincts for system security and role-based access.
• Proficiency building reports and dashboards.
• Comfort with ambiguity and self-direction with excellent skills partnering with non-technical staff.
• Hands-on EHR/EMR configuration experience on any platform (e.g. Netsmart Qualifacts Epic or Cerner) strongly preferred.
• Salesforce administration experience or clear aptitude and desire to learn it strongly preferred.
• Behavioral health or healthcare experience and familiarity with HIPAA 42 CFR Part 2 and Medicaid billing preferred.
• Awareness of automation/RPA tools (e.g. UiPath) sufficient to identify and scope opportunities preferred.
• Relevant certifications (e.g. Salesforce Administrator or EHR vendor certifications) preferred.
• Bachelors degree in information technology healthcare administration business or a related field or equivalent practical experience.
• Thrives in a dynamic evolving high-change environment and is passionate about NYPCCs mission and values.
• Valid Drivers License and reliable vehicle to travel across Bronx Brooklyn and Queens as needed.

Additional Information :

Salary: $110000 - $125000 per year

Compensation commensurate with experience and qualifications.

All your information will be kept confidential according to EEO guidelines.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.

Remote Work :

No

Employment Type :

Full-time