Business Process Improvment Manager

At Vitalant the impact you make doing work that is purposeful meaningful and worthwhile is vital. As a member of our non-profit organization you can be impact-inspired to provide vital clinical services to communities nationwide vital products to those in need of a donors generosity or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable):

Job Description:

Compensation: $115000 - $125000

This position can be located near any of the following Vitalant locations: Scottsdale AZ; Denver CO; Mather CA; Rosemont IL; or Pittsburgh PA.
Application deadline: October 9 2026

At Vitalant continuous improvement plays an important role in helping us save and improve lives through blood donation research and innovation. The Business Process Improvement Manager supports this mission by leading initiatives that strengthen the quality efficiency and effectiveness of processes across the organization. This role partners with national and functional leaders to identify opportunities prioritize improvement efforts and lead cross-functional teams in implementing sustainable solutions using Lean and Six Sigma principles.

The Business Process Improvement Manager applies statistical and non-statistical problem-solving tools to analyze processes identify root causes and drive measurable improvements. For the National BPI Manager the role also serves as the Smartsheet administrator providing expertise in system configuration user access and automated workflow development to support streamlined efficient processes across the enterprise.

As a Business Process Improvement Manager youll lead:

• Process Improvement & Project Execution

Identifies manages and executes Lean Six Sigma initiatives that improve efficiency reduce costs and enhance quality.

Partners with leaders to prioritize initiatives that deliver maximum business value and address critical risks.

Develops control plans and daily management systems to sustain improvements and prevent performance regression.

• Data & Performance Measurement

Performs data analysis to identify trends bottlenecks defects variation and waste; recommends corrective actions.

Establishes primary metrics to monitor process outputs and measure performance success; track pre/post improvement results.

Collaborates with Finance to quantify the financial impact of improvements and validate benefits realization.

• Collaboration & Coaching

Coaches various teams on Lean and structured problemsolving principles.

Fosters a culture of innovation engagement and continuous improvement.

Aligns process improvement goals across teams identifies redundancies and coordinates shared stakeholder initiatives.

• Operational Engagement & Documentation

Conducts Go and See visits at points of work to understand processes and staff interactions; ensure improvement solutions fit the operational context.

Partners with Technical Authors to ensure process documentation reflects environment design and flow considerations for optimal efficiency.

Executes PostImplementation Reviews (PIR) to verify outcomes capture learnings and adjust control plans as needed.

Prepares and presents project status and results clearly and professionally to diverse audiences.

• Smartsheet Administration (National BPI Mgr. only)

Serves as a Smartsheet Administrator responsible for managing system configuration user access and permissions and troubleshooting platform issues.

Collaborates with business stakeholders to assess Smartsheet process needs and translates requirements into scalable automated solutions including development of workflows reports and dashboards to support business operations.

• Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
• Assures quality customer service to all customers.
• Performs all other duties at the discretion of management as assigned.

• Bachelors degree in related field (e.g. Business Administration or a technical field) required.
• Knowledge of performance improvement statistical tools and CGMP systems and applications required.

• Lean Six Sigma Black Belt (by a recognized certifying agency) or completion within 12 months required.

• Five years related experience required.

• Lean Six Sigma or other process improvement implementation and/or project management experience required.

• Use of statistical techniques and other problem-solving tools required.

• Experience in the healthcare blood banking or pharmaceutical industry preferred

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
• Strong quantitative analytical and process design/redesign skills.
• Proficient use with Microsoft Excel PowerPoint Visio and Statistical Software (Minitab SigmaXL etc.).
• Must be able to maintain confidentiality.

Location:

Job Category:

Contact Information:

If you are impact-inspired to help others and making a difference is vital for you youll experience a career built on purpose a company created to care and a team committed to lead - together.