Business Process Excellence Coach (CIOpEx Coach)

At Delta Faucet we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry we take pride in our dedication to quality sustainability and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

Your Role at Delta Faucet

The MOS Process Excellence Coach is a senior individual contributor responsible for driving enterprise-wide process improvement and operational excellence across non-manufacturing functions such as Supply Chain HR Finance Customer Service Product Management IT and Commercial/Marketing. This role leads complex cross-functional initiatives that improve efficiency scalability quality cost and customer experience. The MOS Coach serves as a trusted advisor to leaders applies Lean and continuous improvement methodologies and builds lasting improvement capability across the organization.

Responsibilities

Enterprise Process Improvement

• Lead large complex cross-functional and enterprise-wide process improvement initiatives from problem definition through implementation and sustainment.
• Analyze current-state processes workflows and handoffs to identify inefficiencies risks root causes and improvement opportunities.
• Design future-state operating models workflows and governance that improve speed quality accuracy and customer experience.

Operational Excellence & Methodologies

• Apply MOS Six Sigma and continuous improvement methods in non-manufacturing and knowledge-work environments (e.g. Value Stream Mapping Kaizen problem solving standard work automation risk mitigation).
• Translate methodology into practical business-focused solutions with measurable and sustainable results.

Strategic Partnership & Influence

• Partner with functional leaders to align improvement initiatives with strategic priorities customer needs and compliance requirements.
• Influence decisions through strong analytical insight data-driven recommendations and executive-level communication.
• Facilitate workshops and working sessions to align stakeholders and accelerate adoption of change.

Capability Building & Coaching

• Coach teams MOS apprentices facilitators and leaders on continuous improvement tools mindset and behaviors.
• May coach MOS leader or continuous improvement practitioners developing future process excellence leaders.
• Embed continuous improvement practices and governance to increase organizational maturity.

Qualifications

• Bachelors degree in Business Engineering Operations or a related field or equivalent education/experience
• 5 years of experience in business process improvement operational excellence or enterprise transformation roles.
• Proven experience leading complex cross-functional initiatives with measurable business impact.
• Strong facilitation problem-solving and stakeholder influence skills
• Ability to operate independently and navigate ambiguity.

Preferred

• MOS or Six Sigma certification (Green Belt Black Belt or D5 certification multiple tools)
• Experience improving service transactional or knowledge-based processes
• Exposure to change management and process automation

Why Join Us

At Delta Faucet Company our people are our greatest assets. We value different perspectives and fostering an inclusive environment. Youll have the opportunity to shape the future of our brand working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

Here are some of the benefits we offer for your personal and professional growth:

• Culture:Recognized and award-winning reputation for equality diversity and inclusion flexibility work-life balance and more.
• Wellbeing:Comprehensive benefit plans; retirement savings tuition reimbursement and employee incentive programs; resources for mental physical and financial wellbeing.
• Learning & Development:LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact:Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Delta Faucet Company (the Company) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Companys policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment employment promotion salary increases benefits termination and all other terms and conditions of employment) based on race color sex sexual orientation gender gender identity gender expression genetic information pregnancy religious creed national origin ancestry age physical/mental disability medical condition marital/domestic partner status military and veteran status height weight or any other such characteristic protected by federal state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster:English & Spanish

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