Business Process Automation Analyst

SCHEDULE: Full-time; Monday through Friday (8:30 am 5:00 pm) 40 hours a week.

LOCATION: Ferguson Building: 200 Act Dr Iowa City IA 52243

BENEFITS: Our employees are our most valuable assets so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they in turn can take good care of themselves and their families. Join Hills Bank and let us surprise you with even more perks!

SCOPE:

The Business Process Automation Analyst designs configures supports and continually improves automated workflows and related business solutions across Hills Bank. This role partners with business and technology teams to understand operational needs document current and future processesidentifyopportunities for improvement and implement solutions that increase efficiency strengthen controls and improve customer and employee experiences.

The position combines business analysis process improvement solution configuration testing support and stakeholder collaboration. Success requiresanability to translate business needs into effective workflow solutions whilemaintainingappropriate security documentation change control and regulatory alignment.

ACCOUNTABILITIES:

• Business Process Analysis and Improvement

• Partner with business units to understandobjectives pain points risks customer impacts and opportunities for process improvement.

• Facilitate discussions to document current-state and future-state processes business rules handoffs exceptions controls and performance measures.

• Assess processes for unnecessary complexity manual effort delays rework and control gaps.

• Recommend practical improvements that balance business value customer experience risk compliance and implementation effort.

• Help prioritize automation opportunities based on strategic alignment expected benefit operational risk and organizational readiness.

• Workflow and Automation Solution Design

• Design configure test implement andmaintainautomated workflows that support retail commercial operations payments and other banking functions.

• Translate approved business requirements and process designs into workflow steps rules routing forms notifications approvals and exception paths.

• Useappropriate configuration scripting integrations and data exchanges to deliver reliable business solutions.

• Apply reusable design standards and best practices to improve solution consistency maintainability scalability and supportability.

• Evaluate proposed changes for downstream impactstocustomers employees systems reporting controls and related processes.

• Platform Administration and Production Support

• Administer workflow and automation platforms including configuration access roles permissions and security settings.

• Monitor workflow performance investigate failures or bottlenecks and coordinatetimelyresolution of issues.

• Provide ongoing support for implemented solutions and serve as a knowledgeable point of contact for workflow-related questions.

• Coordinate with internal technology teams and external vendors when issues involve integrations infrastructure product defects or specialized support.

• Serve as a designated backup for the Core Banking team to support continuity of operations during absences or peak-workload periods.

Workflow Design & Configuration:

• Design develop and maintain workflows to meet business and regulatory requirements.

• Configure workflow templates rules and automation scripts for various banking functions.

• Analyze existing workflows for efficiency and recommend improvements.

• Collaborate with business units to identify automation opportunities and implement best practices.

System Administration:

• Manage user roles permissions and security settings within Workflow tool.

• Monitor system performance and troubleshoot workflow-related issues.

• Ensure workflows adhere to regulatory standards and internal policies.

• Maintain detailed documentation of workflow configurations and changes.

Training & Support:

• Provide training and support to end-users on systems functionality and best practices.

• Act as the primary point of contact for workflow-related inquiries and support requests.

Reporting & Analytics:

• Generate reports on workflow performance usage and bottlenecks.

• Present insights to management for process improvement and strategic planning.

Other:

• Participate in ad hoc committees task groups and regular meetings to coordinate workflows to resolve operational problems resulting in improved customer experience and employee productivity.

• Serve as a designated backup for Core Banking team to ensure continuity of operations during absences or peak workload periods.

• As part of the overall team of bank employees this position may be requested to assist in the support of other bank activities.

EDUCATION AND SPECIAL REQUIREMENTS:

• Required Qualifications

  • Bachelors degree in information technology business analytics business administrationmanagementinformation systems or a related field or an equivalent combination of education and relevant experience.
  • Two or more years of experience in workflow automation business process management process improvement business systems analysis application administration ora relatedfield.
  • Experience gathering and documenting business requirements process flows business rules and solution changes.
  • Experience configuring or supporting workflow process automation low-code/no-code case management or business application platforms.
  • Experience with testing issue resolution change management and implementation support.
  • Strong written verbal facilitation and interpersonal communication skills.
  • Ability to work independently manage competing priorities and collaborate across business and technology teams.

  Preferred Qualifications

  • Experience in banking financial services insurance healthcare oranotherregulated and process-intensiveindustry.
  • Knowledge of retail or commercial banking operations including payments such as ACH cards or wire transfers.
  • Experience with core business platforms customer relationship management systems document management solutions business intelligence tools orfinancial-servicesapplications.
  • Experience with application programming interfaces middleware data integration web services or data transformation concepts ( SOAP REST HTML XML)
  • Working knowledge of one or more scripting markup query or configuration languages used to support workflow automation.
  • Experience with project management practices vendor coordination user training or organizational change activities.
  • Experience creating process maps operating procedures test scripts support documentation or management reporting.

  Highly Preferred

  • Enterprise Workflow (EWF) platform experience within Jack Henry banking systems
  • Experience using Microsoft PowerPlatform (PowerBI Power Automate)
  • Experience with Salesforce Flow and Flow Builder

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABILITY

Required Experience:

IC