Business Process Analyst AI Reliability Engineering Remote

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Responsibilities for this Position
What Youll Own
Current-state process mapping. Document existing business processes end-to-end: tasks roles systems handoffs decision points exceptions and workarounds. Get the real process not the documented one.
Future-state design. Work with Domain SMEs and the engineering team to define target processes that leverage AI capabilities automation intelligent routing predictive decision support while preserving business rules that exist for a reason.
Gap analysis. Identify what changes between current and future state process changes data requirements training needs compliance impacts. Make the implicit explicit.
User workflow analysis. Understand who performs each task what systems they touch what their pain points are and what adoption barriers exist. The best system in the world fails if people wont use it.
Acceptance criteria. Define clear testable criteria for whether the new system meets the business need. Work with the Product Owner to ensure the pod builds what the business actually requires.
What You Wont Own
Technical implementation decisions you define the what the engineers define the how
Backlog prioritization thats the Product Owners call
Change management or training delivery thats a matrix partner role
What Makes This Role Different
Your analysis directly shapes what gets built. You are not writing requirements for a vendor to interpret you are sitting next to the engineers who will build it.
You are working on AI-native system replacement not incremental improvement. The future state isnt a better version of the current system its a fundamentally different approach.
You will have direct access to the people who actually do the work today. Not their managers. Not their documented procedures. The people.
Additional Qualifications/Responsibilities
Basic Qualifications
Education Requirements:

Bachelors degree in Computer Science or related field is required or equivalent combination of education and relevant work experience plus a minimum of 5 years of relevant experience; or Masters degree plus a minimum of 3 years of relevant experience. Experience capturing analyzing and translating business requirements specifications processes and business cases desired. Proficient as a developer systems integrator systems engineer solutions architect or similar preferred. Proficiency in development languages platforms and tools preferred. Proficient knowledge of SQL queries for data transfer or business reporting preferred.

Clearance Requirements:

Ability to obtain a Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities U.S. citizenship is required.

Required Qualifications
Bachelors degree plus 5 years of experience in business analysis process engineering or operations analysis
Demonstrated experience mapping complex business processes across multiple systems and stakeholder groups not just documenting what people tell you but observing and validating how work actually flows
Experience with enterprise systems (ERP CRM HRM MES or similar) you understand how these systems support business operations and where they create friction
Strong communication skills you can interview a shop floor operator at 6am and present findings to a VP at 2pm and both conversations are productive
Experience translating business requirements into clear testable acceptance criteria that engineering teams can build against
U.S. citizenship required.
Preferred Qualifications
Experience in system modernization or legacy replacement projects you have been through the pain of migrating off a system that an organization has used for 15 years
Familiarity with AI/ML capabilities enough to understand what automation intelligent routing and predictive analytics can realistically do for a business process
Experience in manufacturing defense or complex enterprise environments with process compliance requirements
Process modeling tools and methodologies (BPMN value stream mapping or similar)
Data literacy you can read a database schema understand data flows and have credible conversations with data engineers about what information exists and where
What Sets You Apart
You get the real process not the official one. You know that the documented procedure and the actual workflow are rarely the same thing.
You ask why. When someone says weve always done it this way you find out whether theres a real reason or just inertia.
You can explain a complex workflow simply. Your process maps are tools that engineers actually use not artifacts that satisfy a checklist.
You think about adoption from day one. The best process redesign fails if the people doing the work dont buy in.
You have been wrong before and adjusted. You know that your first process map is a hypothesis not a fact.
#LI-Hybrid


Target salary range: USD $106477.00/Yr. - USD $115212.00/Yr. This estimate represents the typical salary range for this position based on experience and other factors (geographic location etc.). Actual pay may vary. This job posting will remain open until the position is filled.