Business Office Financial Counselor

Financial Counselor

Monday- Friday

$20/hourly

3 years of experience in healthcare financial counseling patient access billing or a related field required.

We are seeking a knowledgeable and compassionate Financial Counselor to help patients understand their insurance benefits and financial responsibilities. This role is responsible for insurance verification financial counseling upfront collections payment arrangements and maintaining accurate patient financial records.

The ideal candidate combines strong financial counseling and collections expertise with a genuine desire to help others. Because this is a patient-facing role within a behavioral health environment we are seeking someone who demonstrates compassion empathy patience and emotional intelligence while assisting patients through challenging situations. Three years of collecting experience is required for this role five years is preferred.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage benefits out-of-pocket costs and payment options.
• Collect deductibles copays coinsurance and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care administrative adjustment requests and payment arrangements as needed.
• Maintain collection charity and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Responsibilities

• • Verify insurance benefits and audit admission paperwork for accuracy and completeness.
  • Review and update patient demographic and insurance information in the patient accounting system.
  • Counsel patients and guarantors regarding insurance coverage benefits out-of-pocket costs and payment options.
  • Collect deductibles copays coinsurance and other patient balances.
  • Complete financial assistance applications and verify income and expense documentation.
  • Prepare charity care administrative adjustment requests and payment arrangements as needed.
  • Maintain collection charity and adjustment logs and review activity with leadership.
  • Analyze account information and take appropriate action to support timely payment and reimbursement.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

• High school diploma or equivalent required.
• 3 years of experience in healthcare financial counseling patient access billing or a related field required.
• Extensive knowledge of Commercial Insurance Medicare and Medicaid required.
• Strong customer service communication and problem-solving skills.
• Ability to explain complex insurance and financial information to patients and families.

While this job description is intended to be an accurate reflection of the requirements of the job management reserves the right to add or remove duties from particular jobs when circumstances
(e.g. emergencies changes in workload rush jobs or technological developments) dictate.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividualscharacteristicsprotected byapplicable statefederalandlocallaws.

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