Business Manager, Filtration Technology Unit, North America

The Business Manager will lead the strategy growth and operational performance of the After Sales business within the assigned region(s). This role is responsible for driving revenue and profitability improving customer satisfaction strengthening operational performance and leading the North American FTU Manufacturing/Operations team.

• Lead the strategy planning and financial growth of the After Sales business within assigned region(s).
• Drive revenue and margin growth monitor performance and implement corrective actions as needed.
• Develop programs and initiatives to increase market share improve profitability reduce costs and enhance customer satisfaction.
• Lead North American FTU Manufacturing/Operations in alignment with company objectives policies and safety standards.
• Partner with Global Service North American Sales and other cross-functional teams to establish and share best practices.
• Manage customer escalations and ensure timely resolution of field service warranty repair and installation needs.
• Lead negotiations for After Sales services including repairs spare parts service center support and related service offerings.
• Develop and monitor KPIs to measure operational financial and customer performance and identify opportunities for continuous improvement.
• Partner with Sales and business leadership to develop annual budgets staffing plans bookings forecasts and pricing strategies.
• Lead coach and develop employees to achieve individual and business goals while maintaining a strong focus on engagement and talent development.
• Champion continuous improvement cost savings safety and compliance throughout the organization.
• Travel domestically and internationally up to 50% of the time.

What youll need:

• Bachelors degree in Business Engineering Operations or a related field or an equivalent combination of education and relevant experience.
• Experience in business management operations After Sales/service manufacturing or a related leadership role.
• Strong financial and business acumen including budgeting forecasting pricing and margin management.
• Proven leadership and team-development skills.
• Strong customer relationship problem-solving analytical and negotiation skills.
• Ability to collaborate effectively across Sales Operations Manufacturing Service and other functions.

We Offer

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a 401k with company match as well as company-funded pension.

Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.

Additional Information

Delivering competitive technologies and services is what we do best. At Valmet we continue to push forward and develop ourselves concentrating on technology services sustainability local presence and our people. To be included in the recruiting process please apply directly with us online.

Where everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With 20000 professionals around the world we are the leading global developer and supplier of technologies automation and services for the pulp paper and energy industries. Our commitment to moving our customers performance forward requires creativity technological innovations service know-how - and above all teamwork. Join the team! is an equal opportunity employer. All employees and applicants for employment will not be discriminated on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability genetic information (including family medical history) political affiliation military service or other non-merit-based factors.

Please note that Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting scam please notify the Federal Trade Commission