Business Experience & Planning Specialist Senior

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Business Experience & Planning Specialist Senior within PNCs Retail Network Planning organization you will be based in Pittsburgh PA or Little Falls NJ.

The Business Experience & Planning Specialist Senior plays a key role in supporting the planning design and evolution of PNCs physical branch experience. This position partners closely with Branch Network Planning Advisors (BNPAs) Realty Services Design & Construction Marketing and other cross-functional teams to apply branch standards support renovations and de-novos solve design challenges and help bring the PNC brand to life within the retail environment.

The ideal candidate combines strong design expertise with strategic thinking exceptional visualization skills and a passion for creating customer-centered experiences. This individual is highly collaborative solutions-oriented and thrives in environments that require both attention to detail and the ability to think holistically.

Demonstrated ability to evaluate design intent and provide constructive feedback to ensure consistency with brand standards customer experience objectives and design guidelines.

Key Responsibilities:
Support BNPAs and project teams with branch planning design evaluations scope development and review of proposed design solutions.
Review architectural and design drawings for alignment with branch standards brand standards customer experience objectives and the Kit of Parts.
Assist in the application maintenance and evolution of branch design standards and the Kit of Parts.
Identify and resolve design challenges with creative practical and customer-focused solutions.
Support renovation refresh de novo and pilot initiatives across the retail network.
Partner with internal stakeholders to integrate brand hospitality technology and customer experience considerations into branch environments.
Contribute to test-and-learn initiatives and future branch experience concepts.
Create presentations and visual communications that effectively convey design intent and recommendations.
Gather feedback from the field and incorporate insights into continuous improvement efforts.
Support the development and evolution of PNCs retail visual experience strategy ensuring branch environments consistently reflect brand standards customer experience objectives and future-state design principles.

Preferred Qualifications:
Proficiency in reading floor plans construction documentation and architectural details required.
AutoCAD and SketchUp experience preferred.
Experience with Adobe Creative Suite (Photoshop InDesign Illustrator) preferred.
Experience creating visualizations design documentation presentations and other visual communication materials.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Supports one or more line of business initiatives to understand analyze develop and implement key line of business solutions that will drive business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Understands the business problem identifies complex issues and prepares and executes a planned approach for one or more line of business initiatives.
• Defines and obtains data collection research and reporting activities for assigned line of business initiatives.
• Conducts research analyzes and recommends solutions for key initiatives.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that understands and implements best practices and learning plans to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Business Development Business Intelligence (BI) Competitive Advantages Competitive Strategies Data Integration Data Mining Strategic Planning

Accuracy and Attention to Detail Analytical Thinking Business Process Design Data Gathering and Analysis Effective Communications Influencing Planning: Tactical Strategic Problem Solving Strategic Thinking

Roles at this level typically require a university / college degree with 3 years of relevant / direct industry experience. Certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

No Required or Preferred Language Assessments

Base Salary: $63750.00 $127500.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 09/18/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.