Business Development Representative

Automotive BDC Representative Sales & Service
INFINITI of Charlotte Matthews NC
Pay: $16 per hour plus performance bonuses

INFINITI of Charlotte part of Mills Auto Group is looking for motivated personable Business Development Center (BDC) representatives to support our sales and service departments.

If youre comfortable on the phone communicate well through text and email and know how to turn a customer conversation into an appointment we want to hear from you. Were looking for people who follow through stay organized and make customers feel welcome from the first interaction.

Sales BDC Responsibilities

Respond promptly to incoming internet leads phone calls texts and emails.
Learn what customers are looking for answer initial questions and schedule sales appointments.
Follow up consistently with prospective customers and previous inquiries.
Confirm appointments and coordinate with the sales team so customers are expected and welcomed.
Accurately document conversations appointments and follow-up activities in the CRM.
Work toward established goals for response time customer contact appointments set and appointments kept.

Service BDC Responsibilities

Answer incoming service inquiries and schedule appointments.
Contact customers regarding routine maintenance service reminders and overdue visits.
Follow up with customers who missed appointments and help them reschedule.
Coordinate with service advisors to support an organized appointment schedule.
Communicate appointment details clearly and direct technical or pricing questions to the appropriate service team member.
Maintain accurate customer information and detailed records of each interaction.

What Were Looking For

Strong phone skills and clear professional written communication.
A friendly customer-focused attitude and confidence speaking with new people.
Consistent follow-through and the ability to manage multiple conversations.
Comfort using computers CRM systems texting platforms and scheduling tools.
Dependability attention to detail and a willingness to learn.
A goal-oriented mindset and the ability to work well with sales and service teams.
Previous automotive BDC call center customer service appointment-setting or sales experience is preferred.

Compensation

Earn $16 per hour plus performance bonuses with opportunities to increase your earnings through strong results.

Why INFINITI of Charlotte

Join a dealership where your effort directly contributes to the customer experience and the success of the team. As part of Mills Auto Group we value initiative accountability teamwork and a professional approach to serving our customers.

To Apply

Submit your résumé and indicate whether youre interested in Sales BDC Service BDC or either opportunity.

INFINITI of Charlotte
9103 E Independence Blvd
Matthews NC 28105

INFINITI of Charlotte is an equal opportunity employer.