Business Development Coordinator (BDC)

About Us

Ancira Auto Group is a family-owned automotive dealer group known for our commitment to excellence integrity and customer serviceand for supporting our employees with strong leadership growth opportunities and a collaborative team environment.

Job Description

Ancira South Park Nissan is seeking a confident motivated and customer-focusedSales BDC Representative to join our this role you will serve as the first point of contact for many prospective buyers and play a key role in building trust through timely professional communication.

The ideal candidate is tech-savvy comfortable appearing on camera and excited to represent the Nissan brands as well as Pre-Owned Inventory using modern digital tools including personalized video messaging.

Schedule: Alternating 8-8 M-F with 1 day off during the week; Fixed lunchtime; Closed Sundays. Must Work Saturdays.

Expect Entry Level $40000 to Expert Level $100000 Per Year Compensation

Our pay plan rewards your Prompt Excellent Customer Interactions!

Benefits

• Health Dental & Vision Insurance
• Disability Insurance Life Insurance and Mental Health Care
• Paid Time Off
• Paid Holidays
• 401k with Employer Match
• Employee Discounts
• Employee Assistance Program

Key Responsibilities

• Respond promptly and professionally to inbound internet leads phone calls texts and email inquiries
• Record and send personalized video messages to introduce yourself answer questions and showcaseinventory that best suits the customers interests/needs
• Set and confirm customer appointments with the Sales Team
• Follow up with unsold showroom traffic internet leads and phone prospects
• Maintain consistent communication throughout the customer buying journey
• Accurately log all customer interactions notes and appointment statuses in the CRM
• Collaborate closely with Sales Managers and Product Specialists to ensure a seamless experience
• Meet or exceed daily and monthly lead response appointment and follow-up goals

Qualifications

• Prior experience in a BDC call center or customer service role (automotive experience helpful)
• Comfortable appearing on camera and using video communication tools (e.g. Snapcell Covideo or similar)
• Strong written and verbal communication skills
• Professional phone etiquette and presentation
• Strong organizational skills with attention to detail
• Proficiency with CRM systems and digital communication platforms
• Self-motivated and goal-oriented mindset
• High school diploma or equivalent required; additional education or training preferred

Why Work With Us

• Represent top-tiervehicles known for quality luxury and innovation
• Competitive base pay plus bonus opportunities
• Comprehensive benefits package
• Paid training and career development support
• Positive team-oriented environment with strong leadership

We are a high-volume dealership committed to customer satisfaction and integrity. If you believe in excellence enjoy working with people and want to be part of a winning automotive team we encourage you to apply.

EOE