Business Development Center Representative

Location: Chesterton Indiana (Graff Auto Campus) Department: Business Development Center (BDC) Sales & Service Reports to: BDC Manager (with day-to-day partnership from the Kia General Manager) Employment type: Full-time on-site Compensation: $33280 base performance bonus (up to $63040 total annually)

Graff Auto Campus is a five-rooftop dealer group in Northwest Indiana Kia Chevrolet GMC Ford and Toyota anchored in Chesterton and Michigan City. Weve been in the automotive business since 1914 and were building something modern: real people real accountability and best-in-class technology working together. Our Kia store is the newest addition to the campus and one of the fastest-growing rooftops we operate.

Were hiring a Business Development Representative to be the voice of Graff Kia. Youre the first human touch after a customer clicks calls or chats. You partner with our AI platform () it handles first-contact and 24/7 coverage; you handle everything that needs a person: qualifying leads booking appointments following up with sold customers and coordinating service handoffs. Youll work from our Chesterton store and be part of a dedicated Kia team not a call-center pool.

This is a role for someone who wants to own outcomes not just check boxes on a call list.

Sales BDC

• Respond to every internet lead phone call and chat inquiry for Kia within minutes (not hours).
• Qualify leads: understand what the customer wants their timeline trade situation and financing needs.
• Book appointments real confirmed appointments with the right salesperson at the right time.
• Follow up with prospects who didnt buy on their first visit. Persistence is the job.
• Manage the AI escalation queue: when hands a conversation over to a human thats you.

Service BDC:

• Book service appointments for customers reaching out by phone text or web form.
• Follow up on declined recommendations and lost RO opportunities.
• Coordinate the sales-to-service handoff so first-service visits go smoothly.
• Support the service department during peak hours as needed.

Day-to-day:

• Work inside VinSolutions CRM logging every touch updating every lead status.
• Manage tasks and callbacks in a disciplined cadence.
• Partner with your Kia sales floor and service advisors youre on the same team not a separate department.
• Attend a short daily huddle and a weekly one-on-one with the BDC Manager.

Required:

• Comfort on the phone. This is a talking job and you should like it.
• Strong written communication customers text and email as much as they call.
• Basic computer fluency you can move between browser tabs keep notes and pick up new software.
• Self-discipline. Nobody is standing over your shoulder counting your calls; the numbers do it for you.
• Reliability. Being on time and being on shift matters here.

Nice to have:

• Prior BDC call center retail hospitality or automotive experience.
• Familiarity with VinSolutions PBS Reynolds & Reynolds or similar dealer software.
• Bilingual (Spanish/English) is a plus.

We do not require a college degree or prior car-industry experience. If you have great habits and want to learn well train you.

Compensation:

• $16.00/hour base ($640/week $33280/year) paid weekly.
• Monthly performance bonus tied to two clear metrics: total store retail sales and service department gross.
• Bonus ladder: Baseline / Good / Better / Best everyone earns something every month.
• Total annual compensation opportunity up to $63040 with strong performance.
• Bonus thresholds reviewed annually as the store grows.

Benefits:

• Health dental vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Employee vehicle purchase and service discounts
• Real career path several of our current managers and directors started in the BDC

Culture:

• Store-based role you sit inside your dealership not a remote call center.
• Modern tools VinSolutions PBS and a leadership team that actually invests in technology.
• Direct access to ownership. This is not a company where youll never see a decision-maker.

• Full-time approximately 40 hours per week.
• Rotating schedule that includes some evenings and Saturdays.
• One day off during the week to offset the weekend rotation.
• Sunday closed.

Apply through this posting. If your background is a fit our BDC Manager will reach out within a few business days to set up a phone conversation. Selected candidates will then meet with our team at the Kia store in Chesterton.

Graff Auto Campus is an Equal Opportunity Employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability veteran status or any other protected class. All qualified applicants will receive consideration for employment.