Business Development Center (BDC) Manager

Germain Honda of Dublin

Business Development Center (BDC) Manager

Dublin OH

At Germain our mission is to attract develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason one customer at a time.

As the BDC Manager you will lead internet sales operation for a high-volume fast-paced Honda dealership looking for a proven leader who can develop people improve processes and turn more opportunities into showroom appointments and vehicle sales.

Responsibilities:

• Manage and train the BDC team to ensure high-quality customer interactions and appointment setting.
• Monitor and optimize lead response (calls texts emails) times to maximize conversion rates.
• Improve appointment-set show and sold percentages
• Work closely with sales managers and salespeople to maximize every opportunity
• Review daily performance reports and identify missed opportunities
• Conduct call reviews training sessions and one-on-one coaching
• Maintain accurate CRM records and consistent follow-up processes

Requirements:

• Automotive BDC internet sales or dealership management experience preferred
• Strong leadership and coaching skills
• Excellent phone communication and organizational abilities
• Comfortable managing performance through reports and measurable goals
• Strong understanding of CRM processes and lead management
• Able to work effectively in a high-volume dealership environment
• Positive attitude with a high level of personal accountability
• A leader who is willing to work alongside the teamnot simply manage from an office

Germain Offers:

• Comprehensive Coverage & Health Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether youre an industry veteran or looking to begin your career in the exciting fast-paced world of automotive retail well provide you with the tools training and opportunities to help you succeed.

For immediate consideration visit us at.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

LP