Business Consultant

Secure Every Identity from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. Were all in on this mission. If you are too lets talk.

We are a team of Identity and Access Management experts. We help customers businesses and organisations maximise their Okta IAM platform investment providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers. Join our team! Were building a world where Identity belongs to you.

The Business Analyst (BA) is an essential member of the Okta Professional Services team. This role offers a unique opportunity to learn Identity and Access Management (IAM) fundamentals from the ground up. You will serve as a bridge between customer business objectives and technical implementation developing the skills to own the requirements lifecycle and ensuring final deliveries are secure scalable and aligned with strategic needs.

• Discovery & Requirements Facilitation: Facilitate stakeholder workshops to uncover requirements map current-state IAM processes and identify dependencies and pain points across IT security and application teams.
• Documentation & Solution Design: Translate business needs into detailed functional and non-functional requirements. Produce clear business process flows and solution design diagrams to visualize the how and why behind the technical configuration.
• Traceability & Solution Integrity: Support senior team members in maintaining the requirements traceability matrix to ensure alignment between business goals and technical outcomes.
• Lifecycle Partnership: Partner with technical architects and consultants to translate requirements into actionable technical specifications. Provide functional oversight during the build phase to clarify business needs resolve variances and advise QA on defining robust acceptance criteria.
• Transition & Hand-off: Partner with project leadership to execute change management plans create user training documentation and assist with go-live support during the hypercare period. Upon completion of the hypercare phase facilitate a structured hand-off to the customer and account team for final project wrap-up and long-term support.

• Experience: 3 years in consulting analysis and enterprise project /program delivery
• Domain Expertise: Demonstrated willingness and aptitude to learn IAM concepts principles and best practices.
• Analytical Rigor: Proven ability to evaluate system feasibility and provide data-backed recommendations on security posture identity lifecycle efficiency and long-term scalability.
• Communication Mastery: Excellent ability to synthesize complex technical specifications for non-technical stakeholders and influence diverse groups to achieve consensus.
• Organizational Discipline: Meticulous attention to detail and the ability to balance competing functional priorities across multiple client projects in a fast-paced environment.
• Documentation Standards: Proficiency in utilizing standard project documentation templates (e.g. BRD solution design) to ensure consistency and compliance with team practices.
• A passion for technology and eager to develop specialized skills in Identity and Access Management.
• Education: A bachelors degree in IT Information Systems Business Administration or related fields.

• Proficiency in Oktas WIC/CIC and Auth0 platforms including features functionality and integration capabilities
• Relevant certifications such as Okta Certified Professional/Administrator/Consultant or Certified Business Analysis Professional (CBAP).
• Familiarity with AI-driven documentation tools to accelerate scoping and requirements gathering.

Required Experience:

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