Business Analytics Consultant Senior Customer Data Forensics

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Business Analytics Consultant Senior within PNCs Customer Data Forensics organization you will be based in Pittsburgh PA; Cleveland OH; Atlanta GA; or Tysons Corner VA.

The position serves as a critical liaison to Enterprise Customer Data stakeholders. These include Office of the Customer Retail and Commercial Lines of Business Fraud AML Regulatory divisions and technology teams. This role translates business needs into system and data requirements ensuring that technology solutions support PNCs Enterprise Customer Domain and maintain enterprise customer data quality. Responsibilities include analyzing business processes documenting functional and non-functional requirements conducting root cause analysis and supporting the delivery of high quality compliant business solutions.

Business & Requirements Analysis:

Partner with business stakeholders to understand business objectives processes and pain points
Elicit analyze validate and document business data requirements (functional and non functional)
Translate business needs into clear requirements artifacts such as Business Requirement Documents (BRD) Functional Requirement Documents (FRD) user stories use cases process flows and data mappings
Ensure requirements align with enterprise standards data governance and regulatory expectations

Systems & Process Support:

Collaborate with solution architects and developers to support system design and solution options
Support system integrations data flows and dependency mapping across applications
Participate in impact analysis for system changes and enhancements

Delivery & Testing:

Support Agile Waterfall or hybrid delivery methodologies
Assist in backlog refinement sprint planning and prioritization of requirements
Develop and execute user acceptance testing (UAT) plans; support defect triage and resolution
Ensure delivered solutions meet documented requirements and business expectations

Stakeholder & Governance Engagement:

Serve as a trusted advisor to business partners and technology teams
Communicate status risks and issues clearly to stakeholders and leadership
Support governance audit and compliance activities as required
Maintain high quality documentation throughout the project lifecycle

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Leverages complex analytical tools to provide business and technical expertise for the analytics process tools and useful applications across multiple functions or business units to create data driven solutions.
• Consulting to clients on tool and strategy implementation and monitoring statistical scoring business intelligence data quality and analytical product / solution development.
• Determining the optimal analytic approach and supporting development implementation and enhancements.
• Conceptualizing developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making.
• Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Analytical Thinking Business Intelligence (BI) Concept Development Data-Driven Decision Making Data Integration Market Research Performance Metrics Qualitative Research Strategic Planning

Analytical Thinking Business Acumen Business Analytics Consulting Decision Making and Critical Thinking Effective Communications Emerging Technologies

Roles at this level typically require a university / college degree with 3 years of relevant / direct industry experience. Certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $75000.00 $150000.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 08/06/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.