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Business Analyst

Continental Services

Job Location:

Sterling Heights, MI - USA

Monthly Salary: Not provided by the employer

Posted: 10 June 2026 (30+ days ago)

Application Deadline: 7 September 2026

Vacancies: 1 Vacancy

Job Summary

A Taste of Who We Are:

Backed by a tireless commitment to high quality innovative culinary offerings and unparalleled client and guest services Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine the industrys source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality We are tirelessly committed to providing the highest quality food beverages and service by anticipating our guests needs so they can count on memorable experiences every time.

Collaboration We prioritize working together with a shared vision and effective & transparent communication we unite as one team to achieve remarkable experiences.

Responsibility we hold ourselves accountable to be there for our team and clients to deliver what we say we will when we say we will and check in on progress along the way.

Innovation We are forward-thinkers always looking for new processes technologies and techniques to increase efficiencies and scalability to improve our services.

The Experience Youll Create:

The Business Analyst is a role at Continental purpose-built to establish requirements gathering as a disciplined scalable practice within our growing IT function. This person will serve as the connective tissue between business stakeholders and our data and technology teamstranslating operational needs finance processes and cross-departmental workflows into clear structured requirements that engineers and product managers can act on.

Beyond managing day-to-day project needs this role is expected to build the foundation: designing and implementing the frameworks templates and processes that will guide how Continental captures refines and delivers on business requirements as our BA team grows. Were looking for someone who is genuinely curious someone who digs in asks the next question navigates ambiguity with confidence and has the interpersonal range to work effectively across every department in the company.

Own requirements gathering end-to-endpartnering with operational finance HR culinary and other business leaders to elicit document and prioritize business needs then translating them into structured functional specifications that data engineers product managers and IT teams can execute against with confidence.
Support Continentals enterprise data platform by producing source-to-target mappings documenting transformation logic and defining business rules that the data engineering team needs to build accurate reliable data pipelines across our ERP POS HRIS and finance systems.
Establish and own Continentals business analysis frameworkdesigning the standards templates intake workflows and documentation practices that define how requirements are gathered and managed across IT projects. Build this practice with future scale in mind so that as additional Business Analysts are onboarded a repeatable well-documented process is already in place.
Lead user acceptance testing (UAT) for new systems integrations and data solutionsdeveloping test plans coordinating business users and ensuring solutions meet requirements before go-live.
Document and standardize business processes data definitions and KPIs to support Continentals data governance goals and enable consistent reporting across business units.
Proactively identify process inefficiencies and data quality issues across systems championing improvements that reduce manual work increase accuracy and unlock new analytical capabilities for the business.
Support new business onboarding and M&A integration efforts by documenting existing processes mapping data sources and helping accelerate time-to-value for acquired entities.
Serve as a subject matter expert on Continentals data landscape and business systems mentoring colleagues and helping build data literacy across the organization.
Manage multiple active workstreams simultaneously maintaining visibility into requirements status open questions and decision logs across projects and proactively communicating progress blockers and risks to IT leadership and business stakeholders.

Ingredients for Thriving:

Bachelors degree in Business Administration Information Systems Data Analytics or a related field.
57 years of experience as a Business Analyst in roles where requirements gathering was a core ongoing responsibility. Prior experience establishing or formalizing BA processes frameworks or standards within an organization is strongly preferredthis role is expected to build the practice not just participate in it.
Experience using AI tools (such as Copilot Claude ChatGPT or similar) to automate repetitive tasks accelerate documentation or improve efficiency is a strong plus; we want someone already operating this way not someone who plans to.
A naturally curious mindsetsomeone who digs past surface-level requests to understand the underlying business need asks the question behind the question and doesnt stop until the requirement is actually understood. The ability to build rapport and work effectively across departments is just as important as analytical skill.
Familiarity with modern data conceptsdata pipelines data warehouses data governance and analytics platformssufficient to collaborate effectively with data engineers and IT architects.
A track record of taking ownership following through and continuously looking for ways to do things bettersomeone who sees friction as an opportunity.
Experience working with data from enterprise systems such as ERP POS HRIS or CRM platforms with the ability to map data across systems and identify quality issues or gaps.
Strong proficiency in Power BI or similar BI tools with hands-on experience building dashboards and reports that are trusted by business users and used to drive decisions.
Solid SQL skills with the ability to write queries for data exploration validation and reporting; experience with Azure or cloud data environments is a plus.
Exceptional communication and documentation skillsable to write clear structured requirements facilitate productive working sessions and present findings to technical and non-technical audiences alike. Hands-on proficiency with Jira Confluence and Microsoft 365 (Teams SharePoint Excel) for managing work and collaborating across teams.
Comfortable operating in environments with ambiguity incomplete data and evolving prioritiesable to structure problems ask the right questions and move work forward.
Experience in a multi-location service food service hospitality or distribution environment preferred.

Location(s) & Logistics:

Prolonged periods of sitting at a desk and working on a computer.
The role will be hybrid with locations in Sterling Heights and Troy.
Occasional Travel is required for this role to visit customer sites and warehouses

Savor the Benefits:

We offer a range of benefits for eligibles team members including: